“Servant Leadership” is a concept by Robert Greenleaf that describes the manager as a servant to their employees. What this model is specifically about and what its strengths are, you can read in this article.

The origin of the approach

In Hermann Hesse’s “Morgenlandfahrt”, a spiritual seeker experiences how the disappearing servant turns out to be a true leader in retrospect. This story inspired Robert Greenleaf to develop his life’s work, the concept of serving as a leader. A number of well-known authors and CEOs of companies such as Starbucks, Nordstrom and SAS followed him in designing and practicing servant leadership.

A talent management executive at a large international corporation told me one day, “I don’t believe in the honest intent of servant leadership. To me, it seems more like a motivational ploy. In the end, the ‘servant leaders’ earn a lot more than the employees they seem to serve.”

Trick or mission? Manipulated motivation to high performance or the revolution of the working world that turns the hierarchy pyramid upside down?

Managers, especially CEOs, should ask themselves what kind of leadership culture they have and want in their own organization.

The desired leadership culture is derived from the purpose of the organization. If the purpose of the company is to maximize profit, then human resources tend to be seen as a mean. And servant leadership will consequently be a downstream mean to promote the purpose of “motivated, high-performing human resources.”

For the common good

The inverted pyramid thus also expresses the desire that leadership does not exploit but support and that the leader put others before themselves. For at least 2000 years there have been rulers who have called themselves servants, from Marcus Aurelius to Joseph II, Frederick the Great to Queen Elizabeth.

In this way, they have expressed how they interpret their privileged right to rule for the common good. Even if they did not donate their castles to the poor, they may have done more for the wellbeing of the people with the servant attitude than absolutist rulers with a “the–state–is–me attitude.”

There are also good arguments why a radical reversal of ruling relations and privileges would not be fair: Those who make an above-average commitment to goals that benefit others should also be entitled to a reward. This commitment can be in terms of time, talent and resources. However, it is questionable whether this justifies a CEO earning 147 times as much as a typical worker in Germany and 300 times as much in the USA.

Conclusion

The term “servant leadership” could be misunderstood in the sense of continuity and exclusivity. I.e., that the manager always acts as a servant to the employees and that therefore, there would be no room for the manager to be supported by the employees. This seems onesided and unrealistic. Robert Greenleaf also called his first publication “The servant as leader” and wanted to emphasize that the desire to serve should come before the desire to lead.

Just as the communist countermovement to industrial age capitalism did not yet represent the final chapter of economic history, servant leadership also offers itself more as a line of thought and less as the terminus of a leadership culture. If we understand leading and serving as polarity, then this makes it possible to find a suitable balance for the situation in the interaction between employees and managers.

Similarly, the misunderstanding would be that serving goes in one direction. Namely, that only managers should serve their employees. Transactionally, this would be a reversal of the parent-ego to child-ego relationship. Traditionally, leadership has been seen mostly patriarchal and sometimes matriarchal, i.e. the leader has to care for the children similar to parents, but can demand obedience.

The inversion of the parent-child relationship does not really work. The relationship of two adults who support each other would be more constructive. Especially nobles and rich people have servants. The term servant indicates a subordinate position. This could be resolved in a contemporary understanding of leadership: Employees and managers support each other, partly in different ways and with different means, but at eye level, with mutual appreciation.

“If you support your employees first, they will support you.”

This application of the reciprocity principle will often bring the desired, voluntary support from employees to leadership. But there is a more enduring motivation than this psychological barter: when leaders and employees pursue common goals or a shared mission out of inner conviction and support each other to the best of their ability.

Ultimately, it is the intent of the servant leader that makes the difference: Do they care at least as much about the well-being of others as they does about their own, or do they just want to make employees feel serviced so they will work harder?

The term “servant leadership” is misleading to many. But undoubtedly, one of the most important tasks of leaders is to support their employees. This starts with perceiving and listening to what the employees need from the leader.

In summary, the main meaning of Servant Leadership could be seen as a pendulum swinging away from autocratic and exploitative leadership, but not as a final leadership concept. Rather, partnership-based cooperation at eye level between employees and managers is more suitable for this in order to pursue the jointly shared corporate mission.

Sources:

• https://www.manager-magazin.de/unternehmen/karriere/ceos-verdienen-300-mal-so-viel-wie-arbeiter-a-1041409.html

• https://www.amazon.de/Spiele-Erwachsenen-Psychologie-menschlichen-Beziehungen/dp/3499613506

• https://www.amazon.de/Die-Psychologie-%C3%9Cberzeugens-Robert-Cialdini-ebook/dp/B01MUDPFCC

• https://www.marriott.com/about/culture-and-values/history.mi

• https://hrdailyadvisor.blr.com/2018/06/01/5- real-life-brands-embody-servant-leadership/ • https://www.pallikkutam.com/edu-news/servant-leadershipstories#:~:text=FedEx%20 believes%20that%20engaged%20employees,and%20ultimately%20ensure%20organi-

zational%20success.