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The 5 most important soft skills for leaders in the age of AI

The 5 most important soft skills for leaders in the age of AI

by Jana Wölfl | Sep 29, 2023 | Impuls series, Leadership and AI, Leadership Tips | 0 comments

The 5 most important soft skills for leaders in the age of AI

Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.

The 5 most important soft skills for leaders in the age of AI

In times where artificial intelligence knows no boundaries and numerous programs can seemingly replace any work, leaders are placing more and more value on so-called soft management skills.

In this blog post, you will learn what exactly we mean by this and why soft management skills are indispensable, especially in the context of artificial intelligence. However, if you want to learn more about the basics of artificial intelligence, you can read the first blog post of our AI series here.

Hard vs. soft management skills

While hard management skills focus more on actually doing the job, e.g. dealing with data, managing and analyzing projects, and allocating budget, soft skills are mainly about the human aspect of leadership.

Thus, it is more about empathy, cohesion, transparent communication, etc., which means that leaders should pay more attention to social interaction with their employees. While both areas of leadership are equally relevant, there is one important factor that differentiates them:

Artificial intelligence can replace the hard aspects of leadership, but not the “soft” ones.

Especially in the aforementioned areas – i.e., data analysis and management, forecasting and budgeting – but also in project management, marketing, and HR, there are now quite a few programs that significantly simplify a leader’s tasks and make them more efficient. 

While artificial intelligence can save us some work, it cannot replace the human aspect. So the more AI takes over these technical tasks, the more important it is for leaders to focus on soft skills.

The 5 most important soft skills for leaders in the age of AI

The 5 most important soft skills for leaders in the age of AI

Of course, there is a wide range of relevant soft skills that you should apply as a leader in your everyday work. Here we present the 5 most essential ones.

1. Transparent communication

As a leader, you should be able to talk openly and honestly with your employees about internal and external topics. Also, in the context of artificial intelligence, it is important to clearly communicate to your employees where AI will be used and how your work structures will now change.

You can find more about Transparent Communication in Gunther Fürstberger’s book “Winning Commitment as a Lateral Leader” in the chapter “The Communicator and the Three Commitment Steps”.

2. Empathy and social understanding

Especially in times where roles in the company are changing rapidly and new programs and devices are constantly being introduced, it is important to be able to empathize with your employees and also understand what they need.

Because in the end, of course, it’s not just about your vision as a leader, but also about making sure your employees feel comfortable with the move to artificially intelligent programs and that any concerns about the issue can be listened to and addressed as far as possible.

More on how to boost your empathy in this article.

3. Adaptability

As a leader, you should be constantly learning about new programs and technologies to stay current. It is important not to be afraid of these changes and adapt to them as soon as possible.

soft skills

4. Awareness of cultural and gender differences

The use of artificial intelligence varies from culture to culture, which you should be especially aware of when working with other countries. Also, there is a large gender gap in the tech industry, and some AI algorithms harbor unintended biases and gender stereotypes.

Being aware of these factors can help you be mindful of the inclusive use of artificially intelligent programs.

You can read more about this topic in this article.

5. Critical thinking

While AI programs can handle some of our routine tasks, their flawless problem-solving is not guaranteed. Therefore, it is up to you as a leader to review the programs’ solutions and critically question whether they have actually handled the problem ideally.

In this article, you will find tips on how to improve your critical thinking.

Conclusion

Especially now that artificial intelligence can take over more and more tasks and facilitate processes, it is important for leaders to strengthen and develop their soft skills. Thus, a smooth transition to AI programs can succeed not only for you but also for your team and the entire organization.

Jana Wölfl

Jana Wölfl

Marketing Assistant

Jana Wölfl works at MDI as a marketing assistant and writes blog posts for our site in addition to her studies at Leiden University.

She also works for SDI and supports us with writing content there as well.

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Promoting Cohesion and Retaining Talent: Leadership in Focus

Promoting Cohesion and Retaining Talent: Leadership in Focus

by Peter Grabuschnig | Aug 17, 2023 | International leadership development, Leadership in the digital transformation, training new leader | 0 comments

Promoting Cohesion and Retaining Talent: Leadership in Focus

Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.

Promoting Cohesion and Retaining Talent: Leadership in Focus

In a changing world of work, where motivation and employee retention are crucial, leaders are increasingly in the spotlight. Current statistics send alarming signals: 60% of leaders receive no leadership development at all. Gallup’s “State of the Global Workplace” report highlights the urgency of this problem.

Learn with this article how targeted leadership development can strengthen cohesion and serve as a key to retaining and motivating talent.

The motivation of European employees is in danger

People lack recognition for their performance. Much emphasis is placed on employer branding and new recruiting strategies – but what can leaders use to retain and motivate employees over the long term?

The “State of the Global Workplace” report by Gallup (June 2023) confirms this lack of motivation, which many HR managers suspected. Only a small number of employees show a real commitment to their work, colleagues, or supervisors.

Most respondents merely perform their duties and see their job as a means to an end. Worryingly, 72% of these people would change jobs given a better opportunity.

In Austria, only one in 10 employees are motivated on the job and feel a strong connection to the company. These employees feel valued by their direct supervisors and are satisfied in the team environment. They are also willing to go the “extra mile,” which is important in most companies.

More recognition and flexibility

Our goal for the future, at least according to Gallup, should be to support this specific group of employees in the company. As quickly as you can lose them, turning them into loyal employees would in principle be possible.

Small changes are often enough, such as

  • increased recognition
  • more flexibility
  • confidence in their abilities
  • or the expansion of a clearly defined scope for action and decision-making.

Jon Clifton, CEO of Gallup, sums it up:

“To address the challenges of our time, we need to change the way we lead people.”

Promoting Cohesion and Retaining Talent

Leadership in focus

This is a clear message that is not only directed at HR departments but above all at leaders. Both the times and the nature of leadership are changing and require new requirements and approaches. This does not necessarily mean that previous approaches were bad.

Nevertheless, we should think about how to respond to the new realities of our time. The COVID-19 pandemic has woken people up – not only to digitalization but also to their own work-life balance.

Developing a culture of belonging

The question that now arises is how companies are able, despite growing flexibility in the form of home offices, new time models, etc., to establish a culture that creates a sense of connection and belonging despite partial physical distance.

While corporate culture is often shaped by top management, it emerges and develops in completely different places. Each team, each department, and even each division shapes its own culture. This often reflects the values of the company, but not always.

What is the reason for this? Leadership!

Employees are not motivated because of the awesomeness of the company they work for. The main reason is a well-functioning and stable team. The leader is responsible for this. And this is exactly where the starting point lies.

60% of leaders do not receive leadership development.

Individuals are often promoted into leadership positions without receiving adequate experience or training – a phenomenon known as the “Peter Principle.” These practices lead to competency gaps and tolerate poor leadership, which in turn can lead to high employee turnover.

Although there is obviously harmful leadership behavior, there is often no intervention, possibly due to relationships with top management or perceived expertise.

Promoting Cohesion and Retaining Talent

The time for tolerating bad leadership is over

This neglect has long-term negative effects on the company. It’s time to stop tolerating bad leadership. Two main ways that corporate culture is slowly decomposing are rewarding toxic team members and self-centered leaders.

Successful company cultures rely on collaboration and encouragement rather than selfish approaches. Employees with excessive egos appropriate success and discourage talented colleagues. By tolerating this harmful behavior, team dynamics are undermined.

In order to strengthen a sense of belonging, employee commitment, productivity, and resilience, it is critical to actively address poor leadership. The future requires close monitoring and effective action against this problematic behavior.

The leader is the key to any successful team.

While salary, flexibility, and additional benefits are important, they are not the all-inclusive solution. Even a modern office can’t attract someone if the team climate isn’t right. Debates about work schedules like the 4-day work week should only come to the forefront when the team and leadership are in harmony.

Improve retention:

The most effective way to solidify employee commitment to the company is through effective leadership at the direct level. Contemporary, values-based leadership development is critical.

One-off face-to-face seminars are no longer enough. Continuous support and individual team development are indispensable. Concrete steps such as coaching, empowerment, and servant leadership should be implemented comprehensively. Only in this way can the bond and togetherness in the team be strengthened to achieve successful results together.

 

Tips for strengthening connectedness & belonging in hybrid daily life:

  • Emphasize transparent communication, coaching, and clear goals in a community.
  • Encourage regular sharing, team activities, and projects.
  • Establish a supportive culture of appreciation.
  • Prioritize flexibility and inclusion.
  • Identify and encourage development opportunities.
  • Promote generational understanding.
  • Connect function and purpose (1on1 virtual, face-to-face solutions).
  • Enable digital collaboration.
  • Evaluate and challenge collaboration regularly.
Peter Grabuschnig

Peter Grabuschnig

Trainer, Coach & MDI Partner

Peter is a partner and trainer at MDI, advising major international corporations on implementing hybrid work policies and building a hybrid work and leadership culture.

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10 tips for effective communication with dominant partners

10 tips for effective communication with dominant partners

by Dominik Etzl | Jul 20, 2023 | Best Practice, Leadership Tips, learning effectiveness | 0 comments

Homer Simpson has been delighting young and old for many years.

Irascible to slightly choleric, he says straightforwardly what he thinks, is constantly annoyed by trivialities, and doesn’t give much thought to the opinions and advice of others.

If you meet such a communication partner in your professional life, your enthusiasm will be limited.

But we say: You can also communicate effectively with Homer Simpson. Why don’t you try our tips right now?

The DiSG communication model

The DiSG communication model states that people communicate according to four different patterns – depending on their type: steady, proactive, conscientious, or dominant.

Even though the person sitting across from you always poses the greatest challenge – dominant partners usually remain particularly unpleasant in our minds. Why is that?

Dominant interlocutors

  • speak straightforwardly and want to get to the heart of the matter quickly without a lot of talking – this is easily perceived as impolite
  • are direct and very honest – which is sometimes perceived as too honest!
  • focus on solutions, not on problems – they usually don’t want to talk about them for long either

and yes, the one about being quick-tempered… that’s also there from time to time 😉

Homer Simpson is the epitome of the dominant communication type.

But you can communicate effectively with him, too. So in the coming week, find your personal Homer Simpson and try to have a goal-oriented conversation at eye level.

10 tips for effective communication with dominant interlocutors

DO’s

  1. focus on results and solutions.
  2. get to the point quickly and avoid long introductions and chit-chat.
    3. show self-confidence
    4. Be prepared to be blunt and (brutally) honest.
    5. Do not overreact to statements.
    6. show respect.
    7. Look the other person in the eye and speak in a firm, clear voice.

DONT’s

8.   do not digress from the topic!
9.   do not challenge the other person – you will lose!
10. don’t make promises you can’t keep.

And after the interview, we’re eager to read how you did.

Dominik Etzl

Dominik Etzl

Trainer & Solution Development Manager MDI & Manager Metaforum International.

​Dominik Etzl is Solution Development Manager and Trainer at MDI Management Development GmbH and Managing Director of Metaforum International. His focus is on topics of digital transformation, as well as OKR (Objectives & Key Results), agile leadership and lateral leadership. His goal is to support managers in leading a valuable contribution to their environment: on an individual, corporate and societal level.

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Why Flexibility is Key to Employee Retention

by Peter Grabuschnig | Jun 26, 2023 | Digital Transformation, International leadership development, Leadership Tips | 0 comments

Why Flexibility is Key to Employee Retention

This article presents 5 tips on how you can build a strong corporate culture within the trend of hybrid work that fosters a sense of belonging to your company.

The challenge of a hybrid work environment presents companies with the task of building and maintaining a strong corporate culture. With location-independent work, it becomes more difficult for us to foster a sense of connection and belonging to the company.

Studies have shown that companies that allow for flexibility have higher levels of employee engagement than those that do not. The trend towards a more flexible working world is likely to be unstoppable. We want to ask ourselves now how to retain employees in this new working environment.

These are five factors that will increase your employee retention in your company.

Allow for flexibility and encourage open communication

In your company, you should be willing to allow for flexibility and adapt to the changing needs of your employees. This may mean offering flexible working hours or home office and mobile working options.

Open communication is essential, especially in a hybrid working environment. You should encourage your employees to communicate openly and frequently and provide them with tools and platforms to do so.

 

Home Office

Create shared goals and values and provide opportunities for social interaction

Shared goals and values are critical for a healthy working environment. Your goals and values should be communicated to all of your employees and aligned with your company’s overall mission and vision.

Social interaction is important to create a sense of connection and belonging among your employees. In your company, you can organize virtual happy hours, team-building activities, and other virtual or in-person events to foster social interaction and build relationships among employees.

Acknowledge and celebrate successes

Recognizing and celebrating successes is important to a strong corporate culture. Companies should recognize both individual and team achievements and acknowledge employees for their hard work and contributions.

A flourishing working environment is crucial for employee retention, motivation, and performance. If you adapt to the new needs of your employees and create a hybrid working environment, you can be more successful and achieve better results within your company.

Peter Grabuschnig

Peter Grabuschnig

Trainer, Coach & MDI Partner

Peter is a partner and trainer at MDI, advising major international corporations on implementing hybrid work policies and building a hybrid work and leadership culture.

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