• MDI
  • German version
  • Contact us
MDI Management Development
  • Agile leadership
  • Lateral Leadership
  • Leadership Impact
  • Leadership Development
Select Page
Mastering Communication: The Why, How, and What

Mastering Communication: The Why, How, and What

by Marcin Swierkocki | Jan 14, 2025 | Agile Leadership, Leadership Tips, Short Knowledge Bits | 0 comments

Mastering Communication: The Why, How, and What

Do you prefer to listen to this article? Click below to access our AI-generated audio version!

Mastering Communication: The Why, How, and What

Have you ever heard an employee say something like, “I won’t be able to meet the upcoming deadlines”? While the words may seem straightforward, they often hint at deeper underlying concerns. In this article, I delve into this statement through the lens of two well-known iceberg models, uncovering what lies beneath the surface…..

The iceberg models of Paul Watzlawick (of communication) and William Ury’s/Roger Fisher’s and Daniel Shapiro’s (positions vs. interests) share a common structure that emphasizes the elements of human interaction. Aligning these two models provides a deeper understanding of the interplay within communication strategies.

Watzlawick’s communication iceberg model:

  1. Above the surface – Fact-based communication: The pure content of the communication, such as words, facts or data communicated to the interlocutor. E.g.: ‘I want to complete this project by the end of this week’.
  2. Below the surface – Relational communication: The unspoken and emotional dynamic that underlies the actual content, such as tone, trust, non-verbal signals, and power. E.g.: A leader’s tone of voice suggests frustration or urgency, which influences how the message is received.

Ury and Shapiro’s iceberg model – positions vs interests:

  1. Above the surface – Positions: Explicit messages about what someone wants. Positions are noticeable but do not yet reveal underlying motivations. E.g.: ‘I need a 10% increase in my head count next year’.
  2. Below the surface – Interests: The deeper needs, desires, fears, and motivations that drive a position. Interests often refer to humanistic needs such as autonomy, recognition, or security. E.g.: Asking for a higher amount of workers next year reflects my need for recognition, security, or justice.

Both models emphasize the importance of understanding not only what is visible, but also what lies beneath the surface in human interaction. They agree with each other to the following extent:

Watzlawick’s iceberg model of communication

Ury’s/Shapiro’s iceberg model – positions vs interests

Fact-based communication (above the surface): Focuses on the pure content of the communication, such as words, facts or data.

Positions (above the surface): A clear request or message about what is wanted.

Relational communication (below the surface): Focuses on implicit dynamics such as tone, emotions, trust and the quality of the relationship.

Interests (below the surface): The deeper needs, concerns and motivations driving our positions.

Key findings: What is said is influenced by relational aspects (e.g. trust, power). Ignoring relational dynamics quite often leads to misunderstandings.

Key findings: Specific positions often mask hidden interests. Only an understanding of mutual interests can lead to a more constructive outcome.

Communication models

Practical implementation (1):

1. Communication while staying in touch with your Stakeholders:

Factual communication (based on your position) only serves as a starting point in reaching a solution, while relational communication (tone, trust) determines how your position is perceived. Recognizing deeper interests guides relational communication to build rapport and mutual understanding.

2. Conflict resolution:

Relationship breakdown (the hidden dynamic in Watzlawick’s model) results from long-established positions (evident in the Ury/Shapiro model). Addressing relational issues (e.g. respect, autonomy) generally leads to the discovery of shared/agreed interests.

3. Key questions so as to ‘dive below the surface’:

  • What is being said by the other side? (Positions/facts)
  • How is it being said? (Relationship dynamics)
  • Why is it being said? (Interests/basic motivations).

Practical implementation (2): Conflict in the workplace.

Scenario: An employee says: ‘I am unable to meet the upcoming deadlines’.

  • Watzlawick’s perspective: The actual message is failure to meet a deadline; the relational message may (our assumption) include frustration or fear of being perceived as an incompetent co-worker.
  • Ury’s/Shapiro’s perspective: The position is to refuse to meet a deadline; the interest may be to avoid burnout, being overloaded, or the need for greater clarity on priorities.

Conclusions:

By addressing both relational communication (e.g. showing empathy, and understanding people’s psychological needs) and underlying interests (e.g. redistribution of tasks or a new role in the team), a leader is able to solve issues/problems more effectively than by merely focusing on positions or factual messages.

Marcin Swierkocki

Marcin Swierkocki

Trainer, Coach & MDI Partner

Marcin Swierkocki works as an HR business consultant who has specialized in L&D, change- and project management. He brings over 25 years of international experience in change management and operational development with him. His personal motto is influenced by Viktor Frankl: ‘Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth…’. His personal inspiration comes from his optimistic and positive character and by draining the energy that successfully supporting others gives him.

  • LinkedIn

What serves you next?

Leadership and AI: Between Responsibility and Opportunity

by Marina Begic | 6. May 2025 | Digital Transformation, Leadership and AI, Leadership Tips | 0 Comments

Leadership and AI: Between Responsibility and Opportunity Do you prefer to listen to this article? Click below to access our AI-generated audio version!Leadership and AI: Between responsibility and opportunity Artificial intelligence is no longer a pipe dream – it is...
Read More

AI Hears; Humans Listen: Become a Master of Attunement

by Hamza Khan | 18. April 2025 | Digital Transformation, Leadership and AI, Leadership in the digital transformation | 0 Comments

AI Hears; Humans Listen: Become a Master of Attunement Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.AI Hears; Humans Listen: Become a Master of Attunement Not Black...
Read More

Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | 14. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

Success Through Change: How to Stay Oriented During Transitions Do you prefer to listen to this article? Click below to access our AI-generated audio version:Success Through Change: How to Stay Oriented During Transitions Change processes often involve challenges....
Read More

Aligning Training Goals with Organizational Business Objectives

by Marcin Swierkocki | 10. April 2025 | eLearning, Learning Transfer, Short Knowledge Bits | 0 Comments

Aligning Training Goals with Organizational Business Objectives Do you prefer to listen to this article? Click below to access our AI-generated audio version! Aligning Training Goals with Organizational Business Objectives In my experience, aligning training with...
Read More

4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | 3. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

4 Tips on How to Shape Change Processes as a Leader Do you prefer to listen to this article? Click below to access our AI-generated audio version:4 Tips on How to Shape Change Processes as a Leader Imagine a dynamic network of paths that is constantly changing. While...
Read More

MDI’s Leadership Lab: Unlocking the Future of Leadership Training

by Florian Biedermann | 25. March 2025 | Leadership and AI, Leadership in the digital transformation, MDI Inside | 0 Comments

MDI's Leadership Lab: Unlocking the Future of Leadership Training Would you like to listen to this article?  Click here to access our AI-generated audio version! Have fun listening ;)MDI's Leadership Lab: Unlocking the Future of Leadership Training The world of...
Read More

AI Transformation: How Companies Need to Adapt

by Gunther Fürstberger | 12. February 2025 | Digital Transformation, Leadership and AI, Leadership Tips | 0 Comments

AI transformation: how companies and leaders need to adapt Economic history repeatedly shows how technological leaps revolutionize entire industries. 150 years ago, sailing ships dominated world trade, while steamships were only used on lakes and rivers. But within 30...
Read More

No Success Without Diversity: Why It Matters

by ARS Academy, MDI | 5. February 2025 | Best Practice, Leadership and AI, Leadership Tips | 0 Comments

No Success without Diversity: Why it Matters Do you prefer to listen to this article? Click below to access our AI-generated audio version! No Success without Diversity: Why it Matters The world of work is facing major challenges – from economic uncertainty and the...
Read More

Challenges and Solutions for Leadership in 2025

by MDI & ARS Academy | 14. January 2025 | Best Practice, Leadership in the digital transformation, Leadership Tips | 0 Comments

Challenges and Solutions for Leadership in 2025 Do you prefer to listen to this article? Click below to access our AI-generated audio version!Leadership challenges and solutions in 2025 In an increasingly complex and uncertain world, companies and their leaders face...
Read More

Mastering Communication: The Why, How, and What

by Marcin Swierkocki | 14. January 2025 | Agile Leadership, Leadership Tips, Short Knowledge Bits | 0 Comments

Mastering Communication: The Why, How, and What Do you prefer to listen to this article? Click below to access our AI-generated audio version!Mastering Communication: The Why, How, and What Have you ever heard an employee say something like, "I won't be able to meet...
Read More
What Leaders Should Consider When Implementing AI

What Leaders Should Consider When Implementing AI

by Jana Wölfl | Jul 26, 2023 | Agile Leadership, eLearning, Leadership in the digital transformation | 0 comments

What Leaders Should Consider When Implementing AI

A New Step into the World of Technologies – Artificial Intelligence for Leaders

Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.

Alexa, Chat-GPT, and Co – Artificial Intelligence (AI) is gaining more and more significance. Leaders are also increasingly relying on AI systems in their companies. In this blog post, you will learn about the areas where this technology is particularly suitable and what you, as a leader, should pay special attention to.

What is Artificial Intelligence?

Artificial Intelligence is the ability of a machine or computer to mimic human behavior and intelligence. In Austrian companies, these technologies are already being used to the extent of 38%. Let’s first take a look at the areas where Artificial Intelligence can be best applied.

Customer Service and Recruiting

A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions. This saves your employees a lot of work, allowing them to focus on more complex tasks, thereby increasing the productivity of the company.

AI can also bring advantages in the field of recruiting. AI-powered programs can analyze applications based on keywords and qualifications and recommend the most suitable candidates for the position to employers.

Data Analysis for Success

Another useful capability of AI is to analyze key data and make decisions for the company. These technologies can identify trends and create a plan that is meaningful for the industry. Artificial Intelligence is much faster and more accurate than a human employee in this regard.

However, AI can not only determine existing trends but also predict future trends and adjust the company’s strategies accordingly. This naturally provides a competitive advantage.

Potential Risks of Artificial Intelligence

Although AI brings some advantages to our companies, there are also risks involved in its use. On the one hand, AI systems are more vulnerable to hacker attacks. Hackers can limit the capabilities of the programs, thereby infiltrating and gaining access to important information.

On the other hand, artificial intelligence is still only an imitation of human behavior and cannot replace emotions, creativity, and empathy. Chatbots can, therefore, appear impersonal, and their direct and unfiltered nature can be perceived as hurtful.

What Leaders Need to Consider When Implementing AI

As you can see, the use of Artificial Intelligence in companies is almost inevitable. Here are 5 tips on how to smoothly transition to these new technologies.

1. The Vision

First and foremost, you need to be clear about the exact purpose for which you want to use Artificial Intelligence in order to provide the best possible relief for yourself and your employees. Consider realistic goals that you can set for the company.

Share these goals and ideas in an AI roadmap with your employees. By doing so, you involve more people in the company in your decisions, and you can work out your plans together.

2. Soft Management Skills

In this age, leadership qualities such as curiosity and emotional stability become even more important as AI replaces the “hard” elements of leadership (such as processing information).

Leaders need to be more open to new things and adapt to changes. This can establish a basis of trust with your employees, making the implementation of artificial intelligence easier.

3. Test Artificial Intelligence

No one expects you to immediately master artificial intelligence in your company. You can simply try out the new technologies and test which applications of Artificial Intelligence you prefer.

Furthermore, the programs develop their own feedback loop, which allows you to simplify and improve their use.

Artificial Intelligence

4. Data Privacy and Transparency

Since AI systems often have access to personal data of employees, you should comply with European data protection regulations when using Artificial Intelligence.

In some cases, the applications may even need to be certified according to European standards to achieve the highest possible level of security.

Transparency is also crucial as your employees should know when and in what context artificial intelligence is used in the company. This promotes trust in the leadership and AI systems, and your employees can adapt to their use more quickly.

5. Don’t Forget About People

When implementing artificial intelligence, employees often have concerns about being completely replaced by machines. It is up to you not to forget about the human employees and continue to distribute tasks to them.

Artificial intelligence should be seen as more as a tool and less than a workforce. Data and proposed changes should still be analyzed and interpreted by humans.

As a leader, you should continuously support your employees and provide them with ongoing training to foster their work with artificial intelligence.

Conclusion

Artificial Intelligence brings several benefits to companies as it simplifies and automates work processes. At MDI, we have also familiarized ourselves with programs like Chat-GPT recently.

Of course, caution and careful consideration are necessary when applying AI. However, we are confident that with proper preparation and security measures, a significant step can be taken into a new world of technologies.

Sources:

  • https://www.oed.com/viewdictionaryentry/Entry/271625
  • https://www.hernstein.at/fileadmin/user_upload/HMR/HMR_2_2022_Digitale_Welt.pdf
  • https://www.forbes.com/sites/forbesbusinesscouncil/2022/11/21/the-top-five-ways-ai-is-transforming-business/?sh=1a61f3e88e7f
  • https://www.die-wirtschaft.at/weltmarktfuehrer/kuenstliche-intelligenz-als-fuehrungskraft-51404
  • https://www.forbes.com/sites/metabrown/2018/07/30/predictive-analytics-terms-business-people-need-to-know-no-hype-allowed/?sh=6c3fc4d23d43
  • https://www.forbes.com/sites/forbesbusinesscouncil/2023/03/01/understanding-the-benefits-and-risks-of-using-ai-in-business/?sh=7cf0b2d36bba
  • https://www.forbes.com/sites/forbesbusinesscouncil/2022/11/21/the-top-five-ways-ai-is-transforming-business/?sh=1a61f3e88e7f
  • https://hbr.org/2018/01/as-ai-makes-more-decisions-the-nature-of-leadership-will-change
  • https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/will-artificial-intelligence-make-you-a-better-leader
  • https://www.plattform-lernende-systeme.de/reden-und-beitraege-newsreader/ki-fuer-fuehrungskraefte-wie-der-einsatz-der-technologie-gelingt.html
  • https://www.hbi.de/blog/wie-kuenstliche-intelligenz-ki-die-rolle-von-fuehrungskraeften-veraendern-wird/
Jana Wölfl

Jana Wölfl

Marketing Assistant

Jana Wölfl works at MDI as a marketing assistant and writes blog posts for our site in addition to her studies at Leiden University.

She also works for SDI and supports us with writing content there as well.

Download our MDI Whitepaper:

Paper Mock Up

This could also interest you:

Leadership and AI: Between Responsibility and Opportunity

by Marina Begic | 6. May 2025 | Digital Transformation, Leadership and AI, Leadership Tips | 0 Comments

Leadership and AI: Between Responsibility and Opportunity Do you prefer to listen to this article? Click below to access our AI-generated audio version!Leadership and AI: Between responsibility and opportunity Artificial intelligence is no longer a pipe dream – it is...
Read More

AI Hears; Humans Listen: Become a Master of Attunement

by Hamza Khan | 18. April 2025 | Digital Transformation, Leadership and AI, Leadership in the digital transformation | 0 Comments

AI Hears; Humans Listen: Become a Master of Attunement Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.AI Hears; Humans Listen: Become a Master of Attunement Not Black...
Read More

Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | 14. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

Success Through Change: How to Stay Oriented During Transitions Do you prefer to listen to this article? Click below to access our AI-generated audio version:Success Through Change: How to Stay Oriented During Transitions Change processes often involve challenges....
Read More

Aligning Training Goals with Organizational Business Objectives

by Marcin Swierkocki | 10. April 2025 | eLearning, Learning Transfer, Short Knowledge Bits | 0 Comments

Aligning Training Goals with Organizational Business Objectives Do you prefer to listen to this article? Click below to access our AI-generated audio version! Aligning Training Goals with Organizational Business Objectives In my experience, aligning training with...
Read More

4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | 3. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

4 Tips on How to Shape Change Processes as a Leader Do you prefer to listen to this article? Click below to access our AI-generated audio version:4 Tips on How to Shape Change Processes as a Leader Imagine a dynamic network of paths that is constantly changing. While...
Read More

MDI’s Leadership Lab: Unlocking the Future of Leadership Training

by Florian Biedermann | 25. March 2025 | Leadership and AI, Leadership in the digital transformation, MDI Inside | 0 Comments

MDI's Leadership Lab: Unlocking the Future of Leadership Training Would you like to listen to this article?  Click here to access our AI-generated audio version! Have fun listening ;)MDI's Leadership Lab: Unlocking the Future of Leadership Training The world of...
Read More

AI Transformation: How Companies Need to Adapt

by Gunther Fürstberger | 12. February 2025 | Digital Transformation, Leadership and AI, Leadership Tips | 0 Comments

AI transformation: how companies and leaders need to adapt Economic history repeatedly shows how technological leaps revolutionize entire industries. 150 years ago, sailing ships dominated world trade, while steamships were only used on lakes and rivers. But within 30...
Read More

No Success Without Diversity: Why It Matters

by ARS Academy, MDI | 5. February 2025 | Best Practice, Leadership and AI, Leadership Tips | 0 Comments

No Success without Diversity: Why it Matters Do you prefer to listen to this article? Click below to access our AI-generated audio version! No Success without Diversity: Why it Matters The world of work is facing major challenges – from economic uncertainty and the...
Read More

Challenges and Solutions for Leadership in 2025

by MDI & ARS Academy | 14. January 2025 | Best Practice, Leadership in the digital transformation, Leadership Tips | 0 Comments

Challenges and Solutions for Leadership in 2025 Do you prefer to listen to this article? Click below to access our AI-generated audio version!Leadership challenges and solutions in 2025 In an increasingly complex and uncertain world, companies and their leaders face...
Read More

Mastering Communication: The Why, How, and What

by Marcin Swierkocki | 14. January 2025 | Agile Leadership, Leadership Tips, Short Knowledge Bits | 0 Comments

Mastering Communication: The Why, How, and What Do you prefer to listen to this article? Click below to access our AI-generated audio version!Mastering Communication: The Why, How, and What Have you ever heard an employee say something like, "I won't be able to meet...
Read More
When and why should leadership be shared?

When and why should leadership be shared?

by Bardia Monshi | Mar 27, 2023 | Agile Leadership, International leadership development, learning effectiveness | 0 comments

The Power of Shared Leadership

When and why should leadership be shared?

Bardia Monshi talks on-stage on 23.05.2023 @ the Leadership Horizon about the challenge of Shared Leadership. He is convinced it’s time for WeQ! He gives practical examples of when and why leadership should be shared, especially in times of uncertainty.

(more…)

Workation evaluation – lessons we have learned so far

Workation evaluation – lessons we have learned so far

by Jana Wölfl | Nov 28, 2022 | Agile Leadership, Best Practice, MDI Inside | 0 comments

Vacation during working hours seems like a dream – but is it really?

We provide a workation evaluation, weigh the pros and cons and look at the lessons we have learned so far.

* Workation evaluation – Lessons Learned so far

Workation – Work and Vacation – has become a popular tool in recent years for companies to give employees a little relief. After all, who doesn’t want to escape the gray daily work life for a few weeks?

In this article, you’ll learn a little more about what we have learned from our workation experiences so far, and what possible consequences it could entail.

Work on vacation

At first glance, it seems strange to put the two words work and vacation together. Normally, when we are on vacation, we don’t want to think about our job, we want to switch off.

In the past, digital nomads in particular, i.e. remote workers, were not tied to a specific workplace. But in the age of digitalization and technological progress, more employees get the opportunity – regardless of the industry – to work from somewhere else.

Workation is about escaping your work routine.

For a limited time, employees can travel to a specific country and do their work from there. Whether from the beach, a big city or the mountains – the location doesn’t matter. The only important thing is that the Internet connection is stable enough and that the agreed times are adhered to. The rest is mostly up to the employees.

Is all that glitters gold?

Workation evaluation – Lessons Learned so far

Vacation during working hours seems like a dream at first. But is this concept really ideal? We weigh the pros and cons.

Pros:

  • The advantages are obvious. You discover new places and experience a different culture.
  • In addition to the usual work tasks, you can relax a little.
  • Change of scenery: Everyone needs a change from the usual four office walls.
  • Travel stimulates creativity. New impulses arise from new impressions.
  • Flexibility – employees are free to decide where they want to work from.
  • Traveling with other team members can additionally be a good way to get to know each other better and build a stronger team

2022 Facts and figures about workation

Clearly, the concept of Workation is extremely attractive to employees.

But we also come across some benefits for companies themselves. According to statistics from workation.com

  • 93% of employees are more productive than before.
  • This increases the performance of remote working by 20% overall.
  • In turn, the company saves per remote employee $11,000 per year.
  • In addition, 86% of Millennials want more flexibility in the workplace.
  • Workation can be a great solution to create more agility and increase employee satisfaction.

Cons:

  • Complete relaxation is not guaranteed. You probably think about work most of the time and so you can’t switch off completely. Especially when your job is hectic and you have a lot to do it’s hard to enjoy the vacation part of workation.
  • Your technical equipment – laptop, cables, etc. – adds extra baggage.
  • If the Internet connection is not stable, you can hardly do your job.

Maintaining a better work-life balance with workation

In the end, however, it is worth giving the concept of workation a chance. In most cases, employees return more relaxed and can continue working with renewed energy. Complications can’t be avoided, but after all, they also arise during normal travel.

We at MDI have already tested workation ourselves. If you want to know how it went, you can read about it here 🙂

  • Third Workplace – Can you really work from anywhere?
  • Third Workplace – a plea for more flexibility

What serves you next?

Leadership and AI: Between Responsibility and Opportunity

by Marina Begic | 6. May 2025 | Digital Transformation, Leadership and AI, Leadership Tips | 0 Comments

Leadership and AI: Between Responsibility and Opportunity Do you prefer to listen to this article? Click below to access our AI-generated audio version!Leadership and AI: Between responsibility and opportunity Artificial intelligence is no longer a pipe dream – it is...
Read More

AI Hears; Humans Listen: Become a Master of Attunement

by Hamza Khan | 18. April 2025 | Digital Transformation, Leadership and AI, Leadership in the digital transformation | 0 Comments

AI Hears; Humans Listen: Become a Master of Attunement Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.AI Hears; Humans Listen: Become a Master of Attunement Not Black...
Read More

Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | 14. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

Success Through Change: How to Stay Oriented During Transitions Do you prefer to listen to this article? Click below to access our AI-generated audio version:Success Through Change: How to Stay Oriented During Transitions Change processes often involve challenges....
Read More

4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | 3. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

4 Tips on How to Shape Change Processes as a Leader Do you prefer to listen to this article? Click below to access our AI-generated audio version:4 Tips on How to Shape Change Processes as a Leader Imagine a dynamic network of paths that is constantly changing. While...
Read More

AI Transformation: How Companies Need to Adapt

by Gunther Fürstberger | 12. February 2025 | Digital Transformation, Leadership and AI, Leadership Tips | 0 Comments

AI transformation: how companies and leaders need to adapt Economic history repeatedly shows how technological leaps revolutionize entire industries. 150 years ago, sailing ships dominated world trade, while steamships were only used on lakes and rivers. But within 30...
Read More

Mastering Communication: The Why, How, and What

by Marcin Swierkocki | 14. January 2025 | Agile Leadership, Leadership Tips, Short Knowledge Bits | 0 Comments

Mastering Communication: The Why, How, and What Do you prefer to listen to this article? Click below to access our AI-generated audio version!Mastering Communication: The Why, How, and What Have you ever heard an employee say something like, "I won't be able to meet...
Read More

Step by Step to Success with AI-Powered Solutions

by Marina Begic | 31. October 2024 | Best Practice, Digital Transformation, Leadership and AI | 0 Comments

Step by Step to Success with AI-supported Solutions Do you prefer to listen to this article? Click below to access our AI-generated audio version!Step by Step to Success with AI-supported Solutions A successful AI transformation in human resources development does not...
Read More

The ARS Seminar: Lateral Leadership and AI Role-Playing

by Gunther Fürstberger | 23. August 2024 | Digital Transformation, Leadership in the digital transformation, MDI Inside | 0 Comments

The ARS Seminar: Lateral Leadership and AI Role-Playing Immerse yourself in the world of lateral leadership with us and experience realistic role-playing with state-of-the-art AI technology! These methods bring a breath of fresh air to the world of leadership...
Read More

How to Increase Performance in a Hybrid Set-Up

by Peter Grabuschnig | 14. March 2024 | Digital Transformation, eLearning, Leadership Tips | 0 Comments

How to Increase Performance in a Hybrid Set-Up Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.How to Increase Performance in a Hybrid Set-Up Is sitting 8 hours in the...
Read More

Beyond the Horizon: GenAI and Ethical Leadership

by Bailey Parnell | 5. March 2024 | Digital Transformation, Leadership and AI, Leadership in the digital transformation | 0 Comments

Beyond the Horizon: GenAI and Ethical Leadership Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote...
Read More

Agile mindset beyond company boundaries

Agile mindset beyond company boundaries

by Book "Agile Leadership Development", Marina Begic | Oct 20, 2022 | Agile Leadership, Digital Transformation | 0 comments

Agile mindset beyond company boundaries

In order to compete in a constantly changing market, companies must be able to react quickly to changes.
Strong networking, increased knowledge exchange and an agile mindset beyond company boundaries are crucial.

Leadership in times of crisis

We are in highly uncertain times – everything around us is always changing and no decision is really definite. Every day we are confronted with new and unfamiliar challenges.

Sometimes, as a leader, it can feel overwhelming. In this article, you will find some practical tips on how to handle challenging situations to the best of your ability.

Without continuous development, there is stagnation

A simple but important skill when managing crises is the will to keep developing. If you grow both personally and in your role as a leader, you can essentially work in a calmer and more reflective way.

Smart networking

For this, it is important to have a good network and to share knowledge within it. Doing so is important because with an ever-increasing amount of information, we remember less and less and find it difficult to filter out the relevant information.

Find your community

Until now, most professionals exchanged knowledge at business events like Leadership Horizon – at summits, congresses or events. However, there are also virtual communities on all kinds of topics. One example is our community personalist.at – a platform for HR experts or the LinkedIn Leadership Community, where leadership development is the leading topic.

Open Knowledge

In order to learn sustainably, it is not only our previous components of technology and people that are important – but also digitisation. This is where the concept of Open Knowledge comes into play. Knowledge is open when it is easily

  • accessible,
  • changeable
  • and shareable by all.

This perspective requires organisations to reflect on how they deal with information and how it is distributed. Open Knowledge thus plays a role not only in future training, but also in the economic survival of companies.

Agility according to the TIE model

(by Gunther Fürstberger) 


In terms of the TIE model, the following factors are necessary for an agile approach:

  • Transparency (T) between companies in terms of information exchange.
  • Iteration (I) – tools, methods and content are tested and reviewed in short cycles – leading to rapid further development
  • Empowerment (E) by trusted guides, executives, opinion and market leaders.

The principle of agility is generally seen as a requirement for the ongoing changes we face. It no longer functions  as a buzzword, but rather as a must in order to be able to deal with crisis situations.

In the future, we should therefore be able to apply an agile mindset not only within a company, but also beyond the company’s boundaries.

Marina Begic

Marina Begic

Digital Business Development Expertin und Senior L&D Consultant

Marina has been working on new, effective learning methods and the future of corporate learning for over 15 years. In her current role, she is responsible for Digital Business Development at MDI, where her focus is not driven by the current buzzwords, but primarily on the feasibility of digital transformation for clients such as Erste Group, Lenzing, Semperit, Deutsche Bahn, Andritz AG, Uniqa, Mayr-Melnhof, Frequentis, RHIM. Her greatest strength is bringing loose ends together, which she impressively demonstrates time and time again with her big picture view and multi-dimensional approach. Her greatest passion is to provide learners not only with an experience, but also with real, lasting value for their real challenges.

  • LinkedIn

What serves you next?

Digital training formats for leadership development

We help make leadership development more agile with our digital training formats:

  • E-learnings
  • e-consulting
  • Blended Learning Journeys
  • Virtual Leadership
  • virtual reality
  • digital learning transfer

– we have just the right thing for your needs!

Explore now!

Or maybe this? 

Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | 14. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

Success Through Change: How to Stay Oriented During Transitions Do you prefer to listen to this article? Click below to access our AI-generated audio version:Success Through Change: How to Stay Oriented During Transitions Change processes often involve challenges....
Read More

4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | 3. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

4 Tips on How to Shape Change Processes as a Leader Do you prefer to listen to this article? Click below to access our AI-generated audio version:4 Tips on How to Shape Change Processes as a Leader Imagine a dynamic network of paths that is constantly changing. While...
Read More

Successful Team Building for Boehringer Ingelheim RCV

by Anita Berger | 29. March 2024 | Customer Story, International leadership development, MDI Inside | 0 Comments

Successful Team Building for Boehringer Ingelheim RCV Do you prefer to listen to this article? Click below to access our AI-generated audio version:Successful Team Building for Boehringer Ingelheim RCV In the interview with our MDI trainer and partner, Anita Berger On...
Read More

Organize Your Team in a Hybrid Workplace

by Peter Grabuschnig | 14. March 2024 | Impuls series, International leadership development, Leadership in the digital transformation | 0 Comments

Organize Your Team in a Hybrid Workplace Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.Organize Your Team in a Hybrid Workplace In his new Rise Course, our MDI trainer and...
Read More

Exploring the Influence of AI on Leadership Roles – an experiment by a CEO

by Gunther Fürstberger | 14. November 2023 | International leadership development, Leadership and AI, Leadership in the digital transformation | 0 Comments

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger Do you prefer to listen to this article? Click below to access our AI-generated version. Exploring the Influence of AI on Leadership...
Read More

AI as a Co-Trainer in Leadership Development

by Gunther Fürstberger | 14. November 2023 | Impuls series, International leadership development, Leadership and AI | 0 Comments

Artificial Intelligence as a Co-Trainer in Leadership Development Do you prefer to listen to this blog article? Click below to access our AI-generated version. Artificial Intelligence as a Co-Trainer in Leadership Development In a world that is constantly evolving, we...
Read More

Recap: This was the L&D Summer at MDI

by Iris Burner | 3. October 2023 | Leadership Impact, MDI Inside, Short Knowledge Bits | 0 Comments

Recap: This was the L&D summer at MDI Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling. Recap: This was the L&D summer at MDI Summer at MDI is not only the time to...
Read More

Promoting Cohesion and Retaining Talent: Leadership in Focus

by Peter Grabuschnig | 17. August 2023 | International leadership development, Leadership in the digital transformation, training new leader | 0 Comments

Promoting Cohesion and Retaining Talent: Leadership in Focus Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.Promoting Cohesion and Retaining Talent: Leadership in Focus In...
Read More

What is Sustainable Individualization in Leadership?

by Iris Burner | 28. June 2023 | Digital Transformation, Leadership Impact, Leadership in the digital transformation | 0 Comments

Sustainable individualization in leadership - pious hope or real alternative? In line with the last blog post on our MDI website "Inner Development Goals For a Better Leadership World", this time we dedicate ourselves to the megatrend topic of individualization and...
Read More

Why Should We Lead More Sustainably?

by Aline Depoorter, Jana Wölfl | 26. June 2023 | Leadership Impact, Leadership Tips, MDI Inside | 0 Comments

Why Should We Lead More Sustainably? It is hard to imagine most companies today without the concept of "sustainable leadership." Leaders are not only becoming more privately aware of the impact of climate change but also want to fight it on a corporate level. In this...
Read More
How to become resilient? Your personal superpower

How to become resilient? Your personal superpower

by Anita Berger, ARD | Sep 26, 2022 | Agile Leadership, Leadership Tips | 0 comments

How to become resilient? Your personal superpower

Meeting the challenges in the VUCA/BANI world

In this article you will get an insight into key competencies as well as starting points to strengthen your own resilience. Concrete reflection questions and tips for implementation will let you become a “pro” of your own superpower.

VUCA & BANI

VUCA or BANI as explanatory models for our challenges

In our daily professional lives, we are constantly confronted with turbulence. The following models provide a framework to bring challenges closer for companies and for society as a whole:

All these terms define what we are up against in this ever-changing society – a fragile system that is only fueled by uncertainty and anxiety, as well as complex, non-linear problems. The demands on organizations and leadership are sometimes ambiguous and contradictory, but also incomprehensible.

Key competencies for your superpower

to meet these challenges

Resilience in dealing with crises and challenges

Jamais Cascio counters these complex models with a response option: RAAT (Resilience, Awareness, Adaptation and Transparency). For the first factor alone – resilience – there are several models. I present the Vienna Resilience Model below.

Seven key resilience competencies

The Vienna Resilience Model describes seven key resilience competencies that positively influence a person’s resilience:

The basic pillars of resilience are 

  • acceptance
  • optimism
  • self-fulfilment
  • responsibility
  • network orientation
  • solution orientation
  • future orientation.

Each of these factors plays an important role in strengthening one’s resilience.

Strengthening the superpower of resilience holistically

In contrast to the Vienna Resilience Model, Stephen Covey identifies four pillars in his 7 Habits of Highly Effective People, which are also found in most other models to strengthen one’s resources and thus one’s resilience.

When reflecting on how you use your resources, you should take each resource individually and consider how well you take care of each. This could be in the form of the following approaches, for example:

  • Physical: I regularly keep myself informed about things that affect my health and fitness.
  • Mental: I clear my head every day through, for example, music, silence or relaxation exercises.
  • Social: I listen to others and pay attention to what they have to say instead of thinking about what I want to say.
  • Spiritual: I have the courage to stand my ground even when others oppose me.

Becoming the “pro” of your own superpower –

tips for implementation

If we want to strengthen our resilience, we sometimes need to develop new habits and behaviors or retrain “bad habits” (for example, taking the stairs instead of the elevator). James Clear’s (2020) 1% method states that the best way to achieve goals is to get a little better every day, i.e., to work towards them in small steps for maximum impact. Improving 1% per day will yield a 37-fold increase in one year.

Conclusion

The VUCA or BANI world presents challenges to all of us. In dealing with these challenges, we can further “nurture” or build our key competencies of resilience by being aware of them as a first step.

In small steps and with the coupling to our previous habits, we can then integrate our resources, which further strengthens our superpower resilience holistically into our behavioral repertoire

Read the full (german) article that was written for ARD Magazin | Edition 6814/6/2022

Anita Berger

Anita Berger

Executive Coach, Consultant, Trainer & Managing Partner MDI

Anita Berger is an executive coach, consultant and trainer specialising in leadership development and international human resource management. She is a partner of MDI Management Development International. For more than 15 years she has worked in management and leadership positions (among others as HR-
Director at Coca-Cola Hellenic and HR Manager at Konica Minolta Business Solutions).

  • LinkedIn

What might help you next?

Leadership and AI: Between Responsibility and Opportunity

by Marina Begic | 6. May 2025 | Digital Transformation, Leadership and AI, Leadership Tips | 0 Comments

Leadership and AI: Between Responsibility and Opportunity Do you prefer to listen to this article? Click below to access our AI-generated audio version!Leadership and AI: Between responsibility and opportunity Artificial intelligence is no longer a pipe dream – it is...
Read More

AI Hears; Humans Listen: Become a Master of Attunement

by Hamza Khan | 18. April 2025 | Digital Transformation, Leadership and AI, Leadership in the digital transformation | 0 Comments

AI Hears; Humans Listen: Become a Master of Attunement Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.AI Hears; Humans Listen: Become a Master of Attunement Not Black...
Read More

Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | 14. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

Success Through Change: How to Stay Oriented During Transitions Do you prefer to listen to this article? Click below to access our AI-generated audio version:Success Through Change: How to Stay Oriented During Transitions Change processes often involve challenges....
Read More

Aligning Training Goals with Organizational Business Objectives

by Marcin Swierkocki | 10. April 2025 | eLearning, Learning Transfer, Short Knowledge Bits | 0 Comments

Aligning Training Goals with Organizational Business Objectives Do you prefer to listen to this article? Click below to access our AI-generated audio version! Aligning Training Goals with Organizational Business Objectives In my experience, aligning training with...
Read More

4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | 3. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

4 Tips on How to Shape Change Processes as a Leader Do you prefer to listen to this article? Click below to access our AI-generated audio version:4 Tips on How to Shape Change Processes as a Leader Imagine a dynamic network of paths that is constantly changing. While...
Read More

MDI’s Leadership Lab: Unlocking the Future of Leadership Training

by Florian Biedermann | 25. March 2025 | Leadership and AI, Leadership in the digital transformation, MDI Inside | 0 Comments

MDI's Leadership Lab: Unlocking the Future of Leadership Training Would you like to listen to this article?  Click here to access our AI-generated audio version! Have fun listening ;)MDI's Leadership Lab: Unlocking the Future of Leadership Training The world of...
Read More

AI Transformation: How Companies Need to Adapt

by Gunther Fürstberger | 12. February 2025 | Digital Transformation, Leadership and AI, Leadership Tips | 0 Comments

AI transformation: how companies and leaders need to adapt Economic history repeatedly shows how technological leaps revolutionize entire industries. 150 years ago, sailing ships dominated world trade, while steamships were only used on lakes and rivers. But within 30...
Read More

No Success Without Diversity: Why It Matters

by ARS Academy, MDI | 5. February 2025 | Best Practice, Leadership and AI, Leadership Tips | 0 Comments

No Success without Diversity: Why it Matters Do you prefer to listen to this article? Click below to access our AI-generated audio version! No Success without Diversity: Why it Matters The world of work is facing major challenges – from economic uncertainty and the...
Read More

Challenges and Solutions for Leadership in 2025

by MDI & ARS Academy | 14. January 2025 | Best Practice, Leadership in the digital transformation, Leadership Tips | 0 Comments

Challenges and Solutions for Leadership in 2025 Do you prefer to listen to this article? Click below to access our AI-generated audio version!Leadership challenges and solutions in 2025 In an increasingly complex and uncertain world, companies and their leaders face...
Read More

Mastering Communication: The Why, How, and What

by Marcin Swierkocki | 14. January 2025 | Agile Leadership, Leadership Tips, Short Knowledge Bits | 0 Comments

Mastering Communication: The Why, How, and What Do you prefer to listen to this article? Click below to access our AI-generated audio version!Mastering Communication: The Why, How, and What Have you ever heard an employee say something like, "I won't be able to meet...
Read More
Learning in the agile age: waterfall or cycle?

Learning in the agile age: waterfall or cycle?

by Dominik Etzl | Jun 28, 2022 | Agile Leadership, Best Practice, MDI Inside | 0 comments

What is the reality of learning in large companies today?

We often see in a wide variety of companies that there is a department that is single-handedly responsible for designing training programs, then planning them through from A to Z in advance, with a strong focus on teaching abstract models.

What’s the problem with that? Firstly, the work context is too complex for any department to know what the employees’ real-world challenges are. Secondly, the pace of change is now too fast for training to be valid over time. And thirdly: Us humans are not purely rational beings who learn on the basis of theoretical models, but also need “heart” and “hand” to change.

About the author

​Dominik Etzl is Solution Development Manager and Trainer at MDI Management Development GmbH and Managing Director of Metaforum International. His focus is on topics of digital transformation, as well as OKR (Objectives & Key Results), agile leadership and lateral leadership. His goal is to support managers in leading a valuable contribution to their environment: on an individual, corporate and societal level.

Waterfall vs. cycle

It seems obvious: If employees are inefficient somewhere, we choose an expert on learning who is qualified by his long-time expertise to create the perfect learning program with the appropriate content.

Although this seems very obvious at first glance, this approach belongs to the outdated mindset of taylorism. This sees people as machines working on an assembly line, for which all that is needed is an engineer who knows which update will increase efficiency. Learning here resembles a waterfall, where from start to finish one thing leads causally to the next.

In theory, it looks like this:

  1. Pre-reading X leads to
  2. Aha-experience, leads to
  3. Interest in more, leads to
  4. Active involvement in the seminar, leads to
  5. Trying out in everyday life, leads to
  6. Better business results, …

Is learning even plannable?

This approach cannot be dismissed completely. After all, looking back on a learning experience, correlations can be seen! Entire models and companies have specialized in optimizing this approach. For example, Dr. Donald Kirkpatrick has made the valuable contributions with the “New World Model” that a training program must be designed “back to front”. One must derive the necessary behaviors etc. from the desired goal and not vice versa.

This has its merits. Nevertheless, these approaches are built on an assumption: Learning could be planned.

Thought exercise

But is it? Please think of one thing in which you have achieved mastery. Would your personal path to mastery, as it happened, have been predictable? Could an expert have given you a coherent chain of experiences that you just had to follow blindly to get really good at? Of course not. Nevertheless, in practice we see far too often that people compulsively try to understand learning as a complicated, i.e. mechanically transparent problem.

Learning is a profoundly complex problem

However, it is true that learning is a deeply complex problem and thus cannot be planned. Whenever we deal with people, especially knowledge workers, we find ourselves in the complex cynefin quadrant. Thus, the expert loses its validity. There are no more “good practices” to follow, only “emergent practices.” This means it takes an iterative, collaborative, and holistic approach to learning. So the metaphor for learning – especially in the digitized 21st century – is not the waterfall, but the circle.

The 3×3 Rule

In what follows, we don’t invent anything new, but let the effective laws of learning work for themselves. What we are doing is bringing 3 elements of agile learning, which have mostly been seen separately, into a coherent picture.

Element 1: 3 process steps

Agile has defined – in complex situations – iteration as the most efficient way to reach the goal. The mantra is: long planning is a waste of time because the context is in flux. It is more efficient to take small steps and to refocus on the goal at regular intervals. This applies to project management (e.g., SCRUM) or product development (e.g., design thinking) just as it does to learning: “What small learning iteration do I need right now to master tomorrow’s deadline better than yesterdays?”

Big Picture

At the same time, it’s important not to lose sight of the big picture in learning either. Similar to business strategies, there needs to be some sort of vision or north star to follow. This can also be questioned at regular intervals. In this way, short-term and long-term goals form a symbiosis that optimally supports the learner in the learning journey.

Thought Exercise

Join in: What’s a skill you’re proud of? How did you learn it? – Think through the process: Whatever you learned, at some early point you had at least a rough idea of what you wanted to learn next (planning). Then you jumped into the more or less deep end (acting). Finally, you were either happy because you managed one more pace in the water, or you pulled yourself out of the water exhausted and analyzed what could be better (evaluating). Then the cycle starts all over again.

Let’s take a figurative look at this – indeed, deeply human – movement: These 3 process steps form the outer framework of the MDI learning circle: plan, act & evaluate. They are the skeleton that gives the learning process its shape:

Element 2: 3 levels of action

Running in circles does not automatically make you better. Us humans are living beings and need stimulation on 3 levels, which only as a coherent whole results in change.

Mostly unconscious, but nevertheless present in every learning process, are these 3 effect levels of learning:

  1. Brain: understanding why and how something works
  2. Heart: feeling that the current situation is not good, or that another one would be better
  3. Hand: trying – only by doing the world changes

Learning can start at any point

Tip: The 3 levels of impact are not chronological, but learning can start at any point. What is important is not when, but that all 3 are stimulated. Think of a 3-legged stool: If one leg is missing – no matter which one – the stool tilts. Three of them create stability.

What happens if one of the three “legs” is missing?

  • A learner without “brain” (cognitive insight) is at best a “blind benefactor” – and at worst wasted potential because he does not see when, how and why action should be taken.
  • A learner without “heart” (emotional responsiveness) is at best a “rational optimizer” and at worst a narcissistic manipulator.
  • A learner without “hand” (practical experience) is at best a “benevolent theorist” and at worst an “aloof know-it-all”.

These three types are extreme expressions to illustrate the co-dependency of the 3 levels of effectiveness. In practice you will find these types in a weakened and mixed form. Do you recognize someone?

Example

But let’s also look at a positive example. For example, on the topic of giving feedback:
Giving critical feedback in such a way that the other person receives it as a gift is an art. It has to be learned. Are you good at it? If so, please recall a specific feedback situation. (If not: Choose another skill you have mastered.) – If you are a master of feedback, you have certainly given and received critical feedback frequently (hand). – You’ve felt at several moments how it works, how good authentic feedback feels, and how painful hidden or unfair criticism is (heart). And you cognitively understood that critical feedback is a value-add that moves you and your colleagues forward, even if it’s not always pleasant (brain).

Note: Often it’s not stand-alone learning moments, but many small “AHAs” that lead to the big “eureka.”

Element 3: 3 Stakeholders

The third part of the 3×3 rule is about stakeholders. Why? Learning success in business is proven to be a collaborative success. It takes several to pull together and make their respective contributions. Who is that specifically? Learning research clearly shows that 3 stakeholders in organizations are crucial for learning to actually work (cf. Weinbauer-Heidel, Ibeschitz-Manderbach):

  1. Learner
  2. Organization (especially HR & leadership)
  3. Trainer

The learner
he learner naturally bears a main responsibility for the interplay of learning and applying. What matters most is the learner’s own will and confidence to apply the content in the short and long term.

The organization
The organization’s learning lever lies primarily in providing a system for defining and evaluating short- and long-term learning objectives that learners can use as a guide.

The Trainer
The biggest levers to learning success on the trainer side are clearly communicating expectations, teaching relevant content, allowing active practice in the seminar and conducting implementation planning for applying what is learned in the work context.

Similar to the 3 levels of impact, all 3 stakeholders play essential roles in the success of learning in continuing education. If one of the 3 stakeholders does not fulfill his task, potentials remain unused and in the worst case the learning construct collapses like a house of cards.

The MDI Learning Circle

Finally, let’s take a step back and widen our view again from the individual element to the big picture. What does the 3×3 rule tell us? It sums up how learning works in an agile environment. Here you can find everything summarized in one picture:

  • The 3 process steps: plan, act, evaluate.
  • The 3 levels of action: Brain, Heart, Hand
  • The 3 stakeholders: Learner, Organization, Trainer

Take all 3 elements into account and you can be sure that the learning success in your organization will increase!  Note: This article addresses almost exclusively your brain – not your heart or your hand! ? So consider: what concrete next steps can you take to establish a more agile learning culture in your organization?

What serves you next?

Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | 14. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

Success Through Change: How to Stay Oriented During Transitions Do you prefer to listen to this article? Click below to access our AI-generated audio version:Success Through Change: How to Stay Oriented During Transitions Change processes often involve challenges....
Read More

4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | 3. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

4 Tips on How to Shape Change Processes as a Leader Do you prefer to listen to this article? Click below to access our AI-generated audio version:4 Tips on How to Shape Change Processes as a Leader Imagine a dynamic network of paths that is constantly changing. While...
Read More

Mastering Communication: The Why, How, and What

by Marcin Swierkocki | 14. January 2025 | Agile Leadership, Leadership Tips, Short Knowledge Bits | 0 Comments

Mastering Communication: The Why, How, and What Do you prefer to listen to this article? Click below to access our AI-generated audio version!Mastering Communication: The Why, How, and What Have you ever heard an employee say something like, "I won't be able to meet...
Read More

Successful Team Building for Boehringer Ingelheim RCV

by Anita Berger | 29. March 2024 | Customer Story, International leadership development, MDI Inside | 0 Comments

Successful Team Building for Boehringer Ingelheim RCV Do you prefer to listen to this article? Click below to access our AI-generated audio version:Successful Team Building for Boehringer Ingelheim RCV In the interview with our MDI trainer and partner, Anita Berger On...
Read More

Organize Your Team in a Hybrid Workplace

by Peter Grabuschnig | 14. March 2024 | Impuls series, International leadership development, Leadership in the digital transformation | 0 Comments

Organize Your Team in a Hybrid Workplace Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.Organize Your Team in a Hybrid Workplace In his new Rise Course, our MDI trainer and...
Read More

Exploring the Influence of AI on Leadership Roles – an experiment by a CEO

by Gunther Fürstberger | 14. November 2023 | International leadership development, Leadership and AI, Leadership in the digital transformation | 0 Comments

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger Do you prefer to listen to this article? Click below to access our AI-generated version. Exploring the Influence of AI on Leadership...
Read More

AI as a Co-Trainer in Leadership Development

by Gunther Fürstberger | 14. November 2023 | Impuls series, International leadership development, Leadership and AI | 0 Comments

Artificial Intelligence as a Co-Trainer in Leadership Development Do you prefer to listen to this blog article? Click below to access our AI-generated version. Artificial Intelligence as a Co-Trainer in Leadership Development In a world that is constantly evolving, we...
Read More

Recap: This was the L&D Summer at MDI

by Iris Burner | 3. October 2023 | Leadership Impact, MDI Inside, Short Knowledge Bits | 0 Comments

Recap: This was the L&D summer at MDI Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling. Recap: This was the L&D summer at MDI Summer at MDI is not only the time to...
Read More

Promoting Cohesion and Retaining Talent: Leadership in Focus

by Peter Grabuschnig | 17. August 2023 | International leadership development, Leadership in the digital transformation, training new leader | 0 Comments

Promoting Cohesion and Retaining Talent: Leadership in Focus Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.Promoting Cohesion and Retaining Talent: Leadership in Focus In...
Read More

What Leaders Should Consider When Implementing AI

by Jana Wölfl | 26. July 2023 | Agile Leadership, eLearning, Leadership in the digital transformation | 0 Comments

What Leaders Should Consider When Implementing AI A New Step into the World of Technologies - Artificial Intelligence for Leaders Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep...
Read More

10 agile ways to make organizational learning more accessible

10 agile ways to make organizational learning more accessible

by Peter Grabuschnig | Jan 26, 2022 | Agile Leadership, Best Practice, learning effectiveness | 0 comments

10 agile ways to promote organizational learning.

In order to respond to the current challenges in an organization in the best possible way, different learning formats have proven to be strongly supportive in terms of implementation. These enable new knowledge to be shared proactively and flexibly in the form of impulses within the company. They also have a positive effect on the networking of participants, as they can learn from each other and develop results together.

In the following, Peter Grabuschnig presents some methods for learning and networking and their approaches from the new book by MDI: Agile Leadership Development – How Leaders Learn in a Self-Determined and Needs-Oriented Way

 

Knowledge as the foundation for innovation and development

In a world where buzzwords such as VUKA1, BANI2, digitalization and agility have found their way into the operational meetings of HR departments, it is essential to actively address the constantly new and changing realities of our society. Knowledge, which not only lays the foundation for acquiring new competencies but is also essential for strategic and operational decisions, must therefore have the following characteristics:

  • It must be easily understandable and accessible.

  • It must also be transparent and kept up to date.

This poses increasing challenges not only for corporations, but also for small and medium-sized companies.

Information and knowledge alone do not create competence

For this, transfer into practice, application and training are required. So in order to learn new things (development) and create new things (innovation), it is highly relevant not only to know where I can find information, but also to actively engage with it. New things can only be created through new impulses that help us sharpen our perspectives and reflect on them.

Transparency and networking as drivers of leadership development

Every year, companies invest vast sums in the further development of their workforce. Often, large training programs are rolled out that have taken months of painstaking preparation. A common disadvantage of these programs is that in most cases they are quite rigid and fixed.

However, the fact that quite a lot can happen in a year and that circumstances can change completely in just a few weeks has been demonstrated not only by previous economic crises and the Corona pandemic. This is not to say that such measures are not useful.

Nevertheless, tomorrow’s leadership development should be able to be more agile and thus more adaptive and inclusive.

In many companies, a lot of knowledge is already available through ongoing training offerings and the experiences of employees. This now needs to be leveraged and put “on the road.” This requires courageous, new and participative concepts that link employees with each other, provide them with new impulses and give them the opportunity to learn from each other. In addition to the classic transfer of knowledge and the training of methods and models, agile management development also relies above all on transparent networking of the target group and flexible adaptation of the content to the current, actual needs of the leaders involved.

10 agile ways to make organizational learning more accessible

The following are some methods for learning and networking and their approaches.

1. Leader Camps

The most successful format for networking is the Leader Camp – a modification of the Barcamp. This is a method that originated in software development. The Leader Camp is titled with a current umbrella topic and offers participants the opportunity to discuss their own issues and challenges in correlation with the umbrella topic. The format itself can either take place in presence as a large event or be conducted as an online congress.

2. Web Camp

The Web Camp is a shorter online version of the Leader Camp in which a specific topic is covered. For example, topics that have come up as a result of a Leader Camp, a survey, or even strategic or operational operational need can be further explored and worked on quickly and without much effort with a larger group of interested participants.

3. Hackathon

The Hackathon, like the Barcamp, is a format that has its origins in the field of software product development. Here, first and foremost, a basic question is asked about a topic. An example of this would be, “How can we – as a company – manage to integrate flexible working models?” An answer to this main question is then developed using a predefined creative process.

In the first step, the problem is examined, analyzed and described in detail. Then possible solutions are collected together. Clearly defined, tightly held time phases prevent the participants from getting too caught up in discussions, so the focus is always on solving the problem. The third step involves the concrete implementation of these solutions. Here, an attempt is made to develop a directly implementable option from the ideas collected. Finally, the groups present their results to each other. The hackathon is thus an ideal method for achieving results and implementation possibilities quickly, agilely and in a solution-oriented manner.

4. Masterclasses

In music, the masterclass is used as a format to learn from the best and get new impulses and ideas for your own progress. The Masterclass for Leaders has been inspired by just that. Online in a short, 90 – minute webinar format, but also implementable in presence, it thus offers many different possibilities. For example, participants can learn new things from experts and have the opportunity to reflect on knowledge they already know. They can also ask questions and exchange ideas on the topic.

The procedure is as follows: As a rule, the expert gives a keynote speech. Afterwards, they have the opportunity to ask questions and discuss the topic with her. The short duration of the format makes it easy to integrate into the daily routine of executives, who are often very busy. Participation is based on voluntariness, and if someone is unable to attend, a recording can be provided.

5. Internal Masterclasses

To make existing knowledge in the company more accessible, the format of the internal masterclass is equally suitable. It does not make sense in every area, nor is it necessary, to buy in expertise from outside. There are many experts within the company who are willing and able to share their knowledge with others. Internally organized masterclasses, conducted by colleagues, create a good mix in the formats of continuing education programs, show appreciation for the expertise of individuals and offer the opportunity to effectively share important, company-specific information with a large group of people. Possible uses for internal masterclasses from the field include a financial review with the CFO and his team at the end of the fiscal year, etc.

6. The virtual implementation of the masterclasses

enables leaders to participate independently of locations and thus, for example, a better relationship, but also a better understanding, can develop between headquarters and countries. Particularly with regard to a hybrid working model, this format is suitable for bringing information to the workforce and providing them with news and impetus. This not only creates more transparency, but also promotes trust.

7. Online training

In 2020, the rapid technological adaptation of many companies to the realities of the pandemic led to the widespread acceptance of online training and online development activities. This digitization push has enabled us to now see training formats in virtual space as an actual alternative and extension to traditional classroom training. The big challenge will be to develop quality standards for online training. Nevertheless, online training is a very good way to get to know new methods and models and to train them in a virtual set-up in an entertaining and cost-reducing way.

8. Online courses

The online course as a form of asynchronous e-learning has been on the rise for some time. Platforms such as Masterplan, Udemy, Skillshare and LinkedIn Learning have recognized this and offer a variety of courses with different licensing models for use. With online courses, knowledge on a wide variety of topics can be made available on demand, quickly and without barriers.

However, the major challenge for personnel development is now not only the quality requirements for the content conveyed, but above all the large number of courses on offer. Curating the courses requires expertise that is not yet available in most cases. In addition, the lack of quality standards for online courses makes selection even more difficult. The professional field that will deal with this selection in the future are so-called learning curators. However, here, too, the question arises as to when an artificial intelligence with suitable algorithms à la Netflix will automatically offer our continuing education program adapted to the individual needs of the individual.

9. Breakthrough Sessions

Another way to make knowledge accessible and motivate leaders to transfer what they have learned is through Breakthrough Sessions (BTS). These are short sessions for reflection, sharing and getting feedback. Let’s assume a Web Camp is held, which leads to three specific projects. The project groups work on their topics and then have the opportunity in a BTS to present their progress or results and get feedback from other interested parties. Another option would be to bring in new projects, celebrate successes that have already occurred, or simply discuss new ideas together. Essentially, it’s about reflecting back on what you’ve learned from the learning pathway and discussing together what helped with implementation, what may have been missing, or where you still need support.

10. E-Coach

Making an additional learning offering alongside live formats compact and easy to access – this is the opportunity offered by the E-Coach. The E-Coach can be seen as an info and learning package. It can take the form of a newsletter, be embedded in the intranet or LMS, or be integrated into MS Teams as an MS SharePoint page. The goal is to provide leaders with additional learning opportunities or with necessary information.

Thus, with access to curated content such as e-learnings in the form of online courses or web-based trainings, podcasts, video lectures or interesting technical articles, the e-coach offers many supplementary tips and assistance for the daily management routine. In addition, it can be used as an information page to publish training dates, enable registration for individual measures, or provide direct access links to virtual events. In this way, participants can find all the important information about their development measures in one place.

Want to learn even more?

Learn more about Agile Leadership Development in our new book (german) or simply send us an inquiry to contact@mdi-training.com.

About the book
Peter Grabuschnig

Peter Grabuschnig

MDI Partner, trainer, mindset coach and consultant.

Peter is a partner and trainer at MDI, advising major international corporations on implementing hybrid work policies and building a hybrid work and leadership culture.

He is considered an expert in training design. With his Webinar Guru Framework he has developed a tool that helps to design training content for successful and activating virtual learning.

 

  • LinkedIn

By the way, Peter will also be moderating our upcoming Leadership Horizon Conference 😉 

What serves you next?

Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | 14. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

Success Through Change: How to Stay Oriented During Transitions Do you prefer to listen to this article? Click below to access our AI-generated audio version:Success Through Change: How to Stay Oriented During Transitions Change processes often involve challenges....
Read More

4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | 3. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

4 Tips on How to Shape Change Processes as a Leader Do you prefer to listen to this article? Click below to access our AI-generated audio version:4 Tips on How to Shape Change Processes as a Leader Imagine a dynamic network of paths that is constantly changing. While...
Read More

Successful Team Building for Boehringer Ingelheim RCV

by Anita Berger | 29. March 2024 | Customer Story, International leadership development, MDI Inside | 0 Comments

Successful Team Building for Boehringer Ingelheim RCV Do you prefer to listen to this article? Click below to access our AI-generated audio version:Successful Team Building for Boehringer Ingelheim RCV In the interview with our MDI trainer and partner, Anita Berger On...
Read More

Organize Your Team in a Hybrid Workplace

by Peter Grabuschnig | 14. March 2024 | Impuls series, International leadership development, Leadership in the digital transformation | 0 Comments

Organize Your Team in a Hybrid Workplace Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.Organize Your Team in a Hybrid Workplace In his new Rise Course, our MDI trainer and...
Read More

Exploring the Influence of AI on Leadership Roles – an experiment by a CEO

by Gunther Fürstberger | 14. November 2023 | International leadership development, Leadership and AI, Leadership in the digital transformation | 0 Comments

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger Do you prefer to listen to this article? Click below to access our AI-generated version. Exploring the Influence of AI on Leadership...
Read More

AI as a Co-Trainer in Leadership Development

by Gunther Fürstberger | 14. November 2023 | Impuls series, International leadership development, Leadership and AI | 0 Comments

Artificial Intelligence as a Co-Trainer in Leadership Development Do you prefer to listen to this blog article? Click below to access our AI-generated version. Artificial Intelligence as a Co-Trainer in Leadership Development In a world that is constantly evolving, we...
Read More

Recap: This was the L&D Summer at MDI

by Iris Burner | 3. October 2023 | Leadership Impact, MDI Inside, Short Knowledge Bits | 0 Comments

Recap: This was the L&D summer at MDI Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling. Recap: This was the L&D summer at MDI Summer at MDI is not only the time to...
Read More

Promoting Cohesion and Retaining Talent: Leadership in Focus

by Peter Grabuschnig | 17. August 2023 | International leadership development, Leadership in the digital transformation, training new leader | 0 Comments

Promoting Cohesion and Retaining Talent: Leadership in Focus Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.Promoting Cohesion and Retaining Talent: Leadership in Focus In...
Read More

What is Sustainable Individualization in Leadership?

by Iris Burner | 28. June 2023 | Digital Transformation, Leadership Impact, Leadership in the digital transformation | 0 Comments

Sustainable individualization in leadership - pious hope or real alternative? In line with the last blog post on our MDI website "Inner Development Goals For a Better Leadership World", this time we dedicate ourselves to the megatrend topic of individualization and...
Read More

Why Should We Lead More Sustainably?

by Aline Depoorter, Jana Wölfl | 26. June 2023 | Leadership Impact, Leadership Tips, MDI Inside | 0 Comments

Why Should We Lead More Sustainably? It is hard to imagine most companies today without the concept of "sustainable leadership." Leaders are not only becoming more privately aware of the impact of climate change but also want to fight it on a corporate level. In this...
Read More

or maybe this?

« Older Entries

Information

  • Imprint
  • MDI company website

Social Media

  • Facebook
  • Twitter
  • Youtube
  • LinkedIn

© MDI Management Development Institute, 2020