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How to activate your growth mindset as a leader

How to activate your growth mindset as a leader

by Anita Berger | Jul 26, 2022 | Leadership Tips, Learning Transfer | 0 comments

How to activate your growth mindset as a leader

Sometimes we just can’t seem to get that one task done. We fail at every attempt and are already convinced that our skills are insufficient for this job. But that’s exactly where the problem lies. You’ll learn how to activate your growth mindset as a leader in this article.

Our attitude, the mindset, determines how we think

about some issues. If we always tell ourselves that it’s not possible to achieve success, it won’t happen.

We want to change your Fixed Mindset into a Growth Mindset. 

Growth vs. Fixed Mindset

When it comes to Mindset, we mainly distinguish between two types – the Growth and the Fixed Mindset. The Growth Mindset sees the constant possibility for self-improvement and self-optimization. This is contrasted with the Fixed Mindset – the attitude that one cannot expand one’s horizons and thus will not further develop their skills.

For a more detailed definition of the two terms, see the graphic below:

Growth Mindset – Easier said than done

Sure, Growth Mindset seems promising at first glance – but we can’t change our emotions overnight, after all. A good start is to believe in your own success and visualize a positive goal. This is necessary for a breakthrough, to always stay on the ball and not lose motivation.

Making Mistakes

Also, you need to accept that you will make mistakes while learning. But don’t see these mistakes as a sign of your failure, but as an opportunity to learn from them and take what you have learned with you for your future.

Questioning

Questioning and doubting can also help you solve a task faster. In doing so, the prefrontal cortex is stimulated, allowing you to approach your to-do’s with more attention. Even more, you can look at your work assignment from a different angle, a different perspective, which contributes to finding a solution faster.

 

In 5 steps to your success – 

How to activate your growth mindset as a leader

  • Take your time: Reflecting on your (re)actions, your points of view and of course your mindset needs a long and calm discussion.
  • Focus: Where you place an attention is where your energy flows. Allow yourself to give yourself fully to your learning goal.
  • Embark on an adventure: Your learning journey is an experience with ups and downs. Be prepared for any stumbling blocks.
  • Be open to new things: curiosity, inquisitiveness and a cool head will help you discover new aspects of the subject you are learning.
  • Change your language: phrases like “I can’t do that” to “I can’t do that yet”, or “That’s impossible to do” to “If I acquire the necessary skills, I can do that”.

Want to learn more?

In our book “Agile Leadership Development” (german version) you will find some exciting articles on this topic

Anita Berger

Anita Berger

Executive Coach, Consultant, Trainer & Managing Partner MDI

Anita Berger is an executive coach, consultant and trainer specialising in leadership development and international human resource management. She is a partner of MDI Management Development International. For more than 15 years she has worked in management and leadership positions (among others as HR-
Director at Coca-Cola Hellenic and HR Manager at Konica Minolta Business Solutions).

  • LinkedIn

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Learning in the agile age: waterfall or cycle?

Learning in the agile age: waterfall or cycle?

by Dominik Etzl | Jun 28, 2022 | Agile Leadership, Best Practice, MDI Inside | 0 comments

What is the reality of learning in large companies today?

We often see in a wide variety of companies that there is a department that is single-handedly responsible for designing training programs, then planning them through from A to Z in advance, with a strong focus on teaching abstract models.

What’s the problem with that? Firstly, the work context is too complex for any department to know what the employees’ real-world challenges are. Secondly, the pace of change is now too fast for training to be valid over time. And thirdly: Us humans are not purely rational beings who learn on the basis of theoretical models, but also need “heart” and “hand” to change.

About the author

​Dominik Etzl is Solution Development Manager and Trainer at MDI Management Development GmbH and Managing Director of Metaforum International. His focus is on topics of digital transformation, as well as OKR (Objectives & Key Results), agile leadership and lateral leadership. His goal is to support managers in leading a valuable contribution to their environment: on an individual, corporate and societal level.

Waterfall vs. cycle

It seems obvious: If employees are inefficient somewhere, we choose an expert on learning who is qualified by his long-time expertise to create the perfect learning program with the appropriate content.

Although this seems very obvious at first glance, this approach belongs to the outdated mindset of taylorism. This sees people as machines working on an assembly line, for which all that is needed is an engineer who knows which update will increase efficiency. Learning here resembles a waterfall, where from start to finish one thing leads causally to the next.

In theory, it looks like this:

  1. Pre-reading X leads to
  2. Aha-experience, leads to
  3. Interest in more, leads to
  4. Active involvement in the seminar, leads to
  5. Trying out in everyday life, leads to
  6. Better business results, …

Is learning even plannable?

This approach cannot be dismissed completely. After all, looking back on a learning experience, correlations can be seen! Entire models and companies have specialized in optimizing this approach. For example, Dr. Donald Kirkpatrick has made the valuable contributions with the “New World Model” that a training program must be designed “back to front”. One must derive the necessary behaviors etc. from the desired goal and not vice versa.

This has its merits. Nevertheless, these approaches are built on an assumption: Learning could be planned.

Thought exercise

But is it? Please think of one thing in which you have achieved mastery. Would your personal path to mastery, as it happened, have been predictable? Could an expert have given you a coherent chain of experiences that you just had to follow blindly to get really good at? Of course not. Nevertheless, in practice we see far too often that people compulsively try to understand learning as a complicated, i.e. mechanically transparent problem.

Learning is a profoundly complex problem

However, it is true that learning is a deeply complex problem and thus cannot be planned. Whenever we deal with people, especially knowledge workers, we find ourselves in the complex cynefin quadrant. Thus, the expert loses its validity. There are no more “good practices” to follow, only “emergent practices.” This means it takes an iterative, collaborative, and holistic approach to learning. So the metaphor for learning – especially in the digitized 21st century – is not the waterfall, but the circle.

The 3×3 Rule

In what follows, we don’t invent anything new, but let the effective laws of learning work for themselves. What we are doing is bringing 3 elements of agile learning, which have mostly been seen separately, into a coherent picture.

Element 1: 3 process steps

Agile has defined – in complex situations – iteration as the most efficient way to reach the goal. The mantra is: long planning is a waste of time because the context is in flux. It is more efficient to take small steps and to refocus on the goal at regular intervals. This applies to project management (e.g., SCRUM) or product development (e.g., design thinking) just as it does to learning: “What small learning iteration do I need right now to master tomorrow’s deadline better than yesterdays?”

Big Picture

At the same time, it’s important not to lose sight of the big picture in learning either. Similar to business strategies, there needs to be some sort of vision or north star to follow. This can also be questioned at regular intervals. In this way, short-term and long-term goals form a symbiosis that optimally supports the learner in the learning journey.

Thought Exercise

Join in: What’s a skill you’re proud of? How did you learn it? – Think through the process: Whatever you learned, at some early point you had at least a rough idea of what you wanted to learn next (planning). Then you jumped into the more or less deep end (acting). Finally, you were either happy because you managed one more pace in the water, or you pulled yourself out of the water exhausted and analyzed what could be better (evaluating). Then the cycle starts all over again.

Let’s take a figurative look at this – indeed, deeply human – movement: These 3 process steps form the outer framework of the MDI learning circle: plan, act & evaluate. They are the skeleton that gives the learning process its shape:

Element 2: 3 levels of action

Running in circles does not automatically make you better. Us humans are living beings and need stimulation on 3 levels, which only as a coherent whole results in change.

Mostly unconscious, but nevertheless present in every learning process, are these 3 effect levels of learning:

  1. Brain: understanding why and how something works
  2. Heart: feeling that the current situation is not good, or that another one would be better
  3. Hand: trying – only by doing the world changes

Learning can start at any point

Tip: The 3 levels of impact are not chronological, but learning can start at any point. What is important is not when, but that all 3 are stimulated. Think of a 3-legged stool: If one leg is missing – no matter which one – the stool tilts. Three of them create stability.

What happens if one of the three “legs” is missing?

  • A learner without “brain” (cognitive insight) is at best a “blind benefactor” – and at worst wasted potential because he does not see when, how and why action should be taken.
  • A learner without “heart” (emotional responsiveness) is at best a “rational optimizer” and at worst a narcissistic manipulator.
  • A learner without “hand” (practical experience) is at best a “benevolent theorist” and at worst an “aloof know-it-all”.

These three types are extreme expressions to illustrate the co-dependency of the 3 levels of effectiveness. In practice you will find these types in a weakened and mixed form. Do you recognize someone?

Example

But let’s also look at a positive example. For example, on the topic of giving feedback:
Giving critical feedback in such a way that the other person receives it as a gift is an art. It has to be learned. Are you good at it? If so, please recall a specific feedback situation. (If not: Choose another skill you have mastered.) – If you are a master of feedback, you have certainly given and received critical feedback frequently (hand). – You’ve felt at several moments how it works, how good authentic feedback feels, and how painful hidden or unfair criticism is (heart). And you cognitively understood that critical feedback is a value-add that moves you and your colleagues forward, even if it’s not always pleasant (brain).

Note: Often it’s not stand-alone learning moments, but many small “AHAs” that lead to the big “eureka.”

Element 3: 3 Stakeholders

The third part of the 3×3 rule is about stakeholders. Why? Learning success in business is proven to be a collaborative success. It takes several to pull together and make their respective contributions. Who is that specifically? Learning research clearly shows that 3 stakeholders in organizations are crucial for learning to actually work (cf. Weinbauer-Heidel, Ibeschitz-Manderbach):

  1. Learner
  2. Organization (especially HR & leadership)
  3. Trainer

The learner
he learner naturally bears a main responsibility for the interplay of learning and applying. What matters most is the learner’s own will and confidence to apply the content in the short and long term.

The organization
The organization’s learning lever lies primarily in providing a system for defining and evaluating short- and long-term learning objectives that learners can use as a guide.

The Trainer
The biggest levers to learning success on the trainer side are clearly communicating expectations, teaching relevant content, allowing active practice in the seminar and conducting implementation planning for applying what is learned in the work context.

Similar to the 3 levels of impact, all 3 stakeholders play essential roles in the success of learning in continuing education. If one of the 3 stakeholders does not fulfill his task, potentials remain unused and in the worst case the learning construct collapses like a house of cards.

The MDI Learning Circle

Finally, let’s take a step back and widen our view again from the individual element to the big picture. What does the 3×3 rule tell us? It sums up how learning works in an agile environment. Here you can find everything summarized in one picture:

  • The 3 process steps: plan, act, evaluate.
  • The 3 levels of action: Brain, Heart, Hand
  • The 3 stakeholders: Learner, Organization, Trainer

Take all 3 elements into account and you can be sure that the learning success in your organization will increase!  Note: This article addresses almost exclusively your brain – not your heart or your hand! ? So consider: what concrete next steps can you take to establish a more agile learning culture in your organization?

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10 agile ways to make organizational learning more accessible

10 agile ways to make organizational learning more accessible

by Peter Grabuschnig | Jan 26, 2022 | Agile Leadership, Best Practice, learning effectiveness | 0 comments

10 agile ways to promote organizational learning.

In order to respond to the current challenges in an organization in the best possible way, different learning formats have proven to be strongly supportive in terms of implementation. These enable new knowledge to be shared proactively and flexibly in the form of impulses within the company. They also have a positive effect on the networking of participants, as they can learn from each other and develop results together.

In the following, Peter Grabuschnig presents some methods for learning and networking and their approaches from the new book by MDI: Agile Leadership Development – How Leaders Learn in a Self-Determined and Needs-Oriented Way

 

Knowledge as the foundation for innovation and development

In a world where buzzwords such as VUKA1, BANI2, digitalization and agility have found their way into the operational meetings of HR departments, it is essential to actively address the constantly new and changing realities of our society. Knowledge, which not only lays the foundation for acquiring new competencies but is also essential for strategic and operational decisions, must therefore have the following characteristics:

  • It must be easily understandable and accessible.

  • It must also be transparent and kept up to date.

This poses increasing challenges not only for corporations, but also for small and medium-sized companies.

Information and knowledge alone do not create competence

For this, transfer into practice, application and training are required. So in order to learn new things (development) and create new things (innovation), it is highly relevant not only to know where I can find information, but also to actively engage with it. New things can only be created through new impulses that help us sharpen our perspectives and reflect on them.

Transparency and networking as drivers of leadership development

Every year, companies invest vast sums in the further development of their workforce. Often, large training programs are rolled out that have taken months of painstaking preparation. A common disadvantage of these programs is that in most cases they are quite rigid and fixed.

However, the fact that quite a lot can happen in a year and that circumstances can change completely in just a few weeks has been demonstrated not only by previous economic crises and the Corona pandemic. This is not to say that such measures are not useful.

Nevertheless, tomorrow’s leadership development should be able to be more agile and thus more adaptive and inclusive.

In many companies, a lot of knowledge is already available through ongoing training offerings and the experiences of employees. This now needs to be leveraged and put “on the road.” This requires courageous, new and participative concepts that link employees with each other, provide them with new impulses and give them the opportunity to learn from each other. In addition to the classic transfer of knowledge and the training of methods and models, agile management development also relies above all on transparent networking of the target group and flexible adaptation of the content to the current, actual needs of the leaders involved.

10 agile ways to make organizational learning more accessible

The following are some methods for learning and networking and their approaches.

1. Leader Camps

The most successful format for networking is the Leader Camp – a modification of the Barcamp. This is a method that originated in software development. The Leader Camp is titled with a current umbrella topic and offers participants the opportunity to discuss their own issues and challenges in correlation with the umbrella topic. The format itself can either take place in presence as a large event or be conducted as an online congress.

2. Web Camp

The Web Camp is a shorter online version of the Leader Camp in which a specific topic is covered. For example, topics that have come up as a result of a Leader Camp, a survey, or even strategic or operational operational need can be further explored and worked on quickly and without much effort with a larger group of interested participants.

3. Hackathon

The Hackathon, like the Barcamp, is a format that has its origins in the field of software product development. Here, first and foremost, a basic question is asked about a topic. An example of this would be, “How can we – as a company – manage to integrate flexible working models?” An answer to this main question is then developed using a predefined creative process.

In the first step, the problem is examined, analyzed and described in detail. Then possible solutions are collected together. Clearly defined, tightly held time phases prevent the participants from getting too caught up in discussions, so the focus is always on solving the problem. The third step involves the concrete implementation of these solutions. Here, an attempt is made to develop a directly implementable option from the ideas collected. Finally, the groups present their results to each other. The hackathon is thus an ideal method for achieving results and implementation possibilities quickly, agilely and in a solution-oriented manner.

4. Masterclasses

In music, the masterclass is used as a format to learn from the best and get new impulses and ideas for your own progress. The Masterclass for Leaders has been inspired by just that. Online in a short, 90 – minute webinar format, but also implementable in presence, it thus offers many different possibilities. For example, participants can learn new things from experts and have the opportunity to reflect on knowledge they already know. They can also ask questions and exchange ideas on the topic.

The procedure is as follows: As a rule, the expert gives a keynote speech. Afterwards, they have the opportunity to ask questions and discuss the topic with her. The short duration of the format makes it easy to integrate into the daily routine of executives, who are often very busy. Participation is based on voluntariness, and if someone is unable to attend, a recording can be provided.

5. Internal Masterclasses

To make existing knowledge in the company more accessible, the format of the internal masterclass is equally suitable. It does not make sense in every area, nor is it necessary, to buy in expertise from outside. There are many experts within the company who are willing and able to share their knowledge with others. Internally organized masterclasses, conducted by colleagues, create a good mix in the formats of continuing education programs, show appreciation for the expertise of individuals and offer the opportunity to effectively share important, company-specific information with a large group of people. Possible uses for internal masterclasses from the field include a financial review with the CFO and his team at the end of the fiscal year, etc.

6. The virtual implementation of the masterclasses

enables leaders to participate independently of locations and thus, for example, a better relationship, but also a better understanding, can develop between headquarters and countries. Particularly with regard to a hybrid working model, this format is suitable for bringing information to the workforce and providing them with news and impetus. This not only creates more transparency, but also promotes trust.

7. Online training

In 2020, the rapid technological adaptation of many companies to the realities of the pandemic led to the widespread acceptance of online training and online development activities. This digitization push has enabled us to now see training formats in virtual space as an actual alternative and extension to traditional classroom training. The big challenge will be to develop quality standards for online training. Nevertheless, online training is a very good way to get to know new methods and models and to train them in a virtual set-up in an entertaining and cost-reducing way.

8. Online courses

The online course as a form of asynchronous e-learning has been on the rise for some time. Platforms such as Masterplan, Udemy, Skillshare and LinkedIn Learning have recognized this and offer a variety of courses with different licensing models for use. With online courses, knowledge on a wide variety of topics can be made available on demand, quickly and without barriers.

However, the major challenge for personnel development is now not only the quality requirements for the content conveyed, but above all the large number of courses on offer. Curating the courses requires expertise that is not yet available in most cases. In addition, the lack of quality standards for online courses makes selection even more difficult. The professional field that will deal with this selection in the future are so-called learning curators. However, here, too, the question arises as to when an artificial intelligence with suitable algorithms à la Netflix will automatically offer our continuing education program adapted to the individual needs of the individual.

9. Breakthrough Sessions

Another way to make knowledge accessible and motivate leaders to transfer what they have learned is through Breakthrough Sessions (BTS). These are short sessions for reflection, sharing and getting feedback. Let’s assume a Web Camp is held, which leads to three specific projects. The project groups work on their topics and then have the opportunity in a BTS to present their progress or results and get feedback from other interested parties. Another option would be to bring in new projects, celebrate successes that have already occurred, or simply discuss new ideas together. Essentially, it’s about reflecting back on what you’ve learned from the learning pathway and discussing together what helped with implementation, what may have been missing, or where you still need support.

10. E-Coach

Making an additional learning offering alongside live formats compact and easy to access – this is the opportunity offered by the E-Coach. The E-Coach can be seen as an info and learning package. It can take the form of a newsletter, be embedded in the intranet or LMS, or be integrated into MS Teams as an MS SharePoint page. The goal is to provide leaders with additional learning opportunities or with necessary information.

Thus, with access to curated content such as e-learnings in the form of online courses or web-based trainings, podcasts, video lectures or interesting technical articles, the e-coach offers many supplementary tips and assistance for the daily management routine. In addition, it can be used as an information page to publish training dates, enable registration for individual measures, or provide direct access links to virtual events. In this way, participants can find all the important information about their development measures in one place.

Want to learn even more?

Learn more about Agile Leadership Development in our new book (german) or simply send us an inquiry to contact@mdi-training.com.

About the book
Peter Grabuschnig

Peter Grabuschnig

MDI Partner, trainer, mindset coach and consultant.

Peter is a partner and trainer at MDI, advising major international corporations on implementing hybrid work policies and building a hybrid work and leadership culture.

He is considered an expert in training design. With his Webinar Guru Framework he has developed a tool that helps to design training content for successful and activating virtual learning.

 

  • LinkedIn

By the way, Peter will also be moderating our upcoming Leadership Horizon Conference 😉 

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or maybe this?

Five Characteristics of Agile Leadership Development

Five Characteristics of Agile Leadership Development

by Gunther Fürstberger | Jun 22, 2021 | Agile Leadership, International leadership development, learning effectiveness | 0 comments

What does the future of agile Leadership Development look like?

MDI CEO Gunther Fürstberger has answers and shows you five helpful Characteristics.

In the past, leadership development was mainly carried out in the classic mindset of project management. To achieve specific goals, a project team led by the Learning & Development department defined multi-modular development programs and educational catalogs.

Lifelong learning

With the spread of e-learning, development programs were enriched with blended learning elements. With home offices, learning experience platforms and the need for lifelong learning, it is time for an agile mindset and toolset to take hold in leadership development as well.

Starting from the learner

L&D-driven training programs with a transfer concept will continue to exist, but no longer as a core component, but as a supplement to a development concept starting from the learner. The transfer of learning, which is at least theoretically held in high regard, is also part of the ‘waterfall view’ of traditional project management.

Learning that is demand-driven, tailored and up-to-date

In the meantime, Youtube, Netflix, etc. have enabled demand-driven, tailored and up-to-date learning. For example, if you want to learn to change the wheel of a micro-scooter, you can get immediately actionable offers on the Internet. Many programs learn as they go and suggest to learners, with AI support, what they will need next. Agile leadership development means enabling timely, appropriate learning experiences for ongoing leadership learning needs and is driven by five characteristics:

5 Characteristics of Agile Leadership Development:

  • Iteration
  • Empowerment
  • Purposeful learning motivation
  • Effective, transparent learning process
  • Use of current learning technology

1. Iteration

Agile methods such as Scrum or OKR are based on the principle of checking in regular, rather shorter intervals: “Where do we stand and where do we want to go?” The same principle makes sense in L&D: For example, reviewing once per quarter based on target competencies and results:

  • Where do we stand? (Review)
  • How was the learning process? (Retrospective)
  • What do we want to have learned in the coming quarter? (Goal setting)
  • During the quarter, we work towards the goals. Regular check-ins, e.g., weekly, are used to review learning progress, set next learning activities, and ensure that the importance of learning can prevail over the urgency of day-to-day business.

2. Empowerment

The learner as designer: in the past, companies mainly saw the L&D department as primarily responsible for operational learning. Today, it proves to be more efficient if the learners themselves take the main responsibility. L&D can support by making particularly attractive parts of the “learning ocean” accessible through research and negotiation with learning providers and can also ensure that the corporate culture and strategy are supported through pre-selection of content.

Planned training programs with consistent participants fit less in the agile learning world than in traditional learning environments. And in the trainings, the methodology also changes towards

  • Working with practical cases from the participants
  • More coaching orientation than teaching
  • Accompanying learners in practical applications through shadowing.

The consistent orientation towards the learner and the intensive involvement in the design of the learning process also increases commitment.

3. Meaningful learning motivation

Learners are no longer sent to seminars. The focus is on intrinsic motivation. In other words, learners know why they are learning something at a particular time in a particular way. Usually because they themselves have identified a challenge that they now want to overcome.

When the L&D department wants to promote a learning project, it focuses primarily on the “why.” What are the opportunities, what is the benefit of what has been learned? If employees understand for themselves that an agile learning culture brings more advantages than disadvantages for them, then the ball will keep rolling. In this way, a sustainable, agile learning culture can be built that is not lived by push from the outside, but pull from within.

4. Effective, transparent learning process

The meaningfulness of lifelong learning for leaders means that no quarter goes by without a need to learn. As a result, learning is a process in which 3 sub-steps are repeated on a regular basis:

Step 1

Define target competencies and learning outcomes: Learners define the target competencies together with their own leaders, L&D and, in some cases, colleagues and customers. A distinction can be made between two time horizons:

Long-term: this is a set of competencies valid for e.g. 2 years for the current function description. This long-term set of competencies is adjusted once a year for the next two years.

Short-term: effectiveness is increased by focusing on only a few competencies and expected learning outcomes within a quarter, e.g., 3 in total.

Learning objectives are defined as either intended learning outcomes or competencies. The recommended formulation is the future completed at the end of the quarter, “I will have learned X.” This envisioned image exerts motivational traction for the learning process.

Step 2 

Learning and measuring progress during the quarter: During the quarter, learners have a variety of asynchronous and synchronous learning opportunities available to them:

Asynchronous offerings are e-learnings, learning videos, or learning audios from inside and outside the organization.

Synchronous offerings are face-to-face events and virtual measures such as webinars, master classes, etc., usually with the possibility of direct exchange among learners and with the trainer or coach.

Since learning preferences vary, it is largely up to the learner to decide which offerings, at what intensity, and at what times are best suited. Some prefer to learn via audio files while doing sports, others need personal exchange with colleagues or a trainer. Since many things are constantly changing anyway, learning is understood as a continuous process for which a certain time and financial budget is dedicated.

Those who see learning as a project could run the risk of valuable time being lost between projects and the learning projects themselves losing relevance even before they have been completed.

Measuring progress is done through check-in meetings with yourself and a learning partner. Many learning platforms offer an automatic reminder, but a recurring appointment in Outlook is also sufficient. Intermediate grading in percentages helps visualize progress, making it more present.

Step 3

Diagnose competencies at the end of the quarter, review and adjust intended learning outcomes: At the end of the quarter, learners take a final grading before the learning cycle begins again with the definition of new intended learning outcomes. Average goal attainment is less important than the process of continuous learning. It promotes motivation when the learning trend is made visible across quarters. Gamification of the entire learning journey with bonus games, treasure hunts, and continuous feedback will contribute to the joy of learning especially for younger learners.

5. Use of current learning technology

In the meantime, the use of e-learning to supplement other learning formats has become a common practice. There are hundreds of learning platforms on the market that aim to support different learning scenarios. LMS are mostly used to provide web-based learning content, track learning progress and facilitate communication.

Current developments are moving in the direction of learning experience platforms that use artificial intelligence to make learning suggestions to the learner based on his or her past queries. Internet applications such as Amazon, Booking.com, etc. observe user behavior and thus make suggestions that are as accurate as possible. AI is helping to get to know users better and better. It becomes more convenient for users because they are supported in their routines.

At the same time, atypical learning experiences should be maintained, since deeper learning involves confusion and breaking away from old concepts.

The original german article was written for Magazin Training by

Gunther Fürstberger

Gunther Fürstberger

CEO , MDI Management Development International

Gunther Fürstberger is a management trainer, book author and CEO of MDI, a global leadership development institute and managing director of Metaforum. His core competence is leadership in the digital transformation. He gained his own leadership experience as HR manager of McDonald’s Central Europe/Central Asia, among others.

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Self-directed learning needs more than just an LMS!

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by Marina Begic | May 20, 2021 | Impuls series, Leadership Impact, learning effectiveness | 0 comments

Impuls Series - The Future of Workplace Learning

Part 2 with Marina Begic: Digital Business Development Expert and Senior L&D Consultant

Our Digital Business Development Expert and Senior L&D Consultant Marina Begic is currently focusing intensively on “The Future of Workplace Learning”.

Fast and targeted learning, especially for leaders, is becoming increasingly important in an intensifying digital and agile world. Therefore, Marina shares her personal learnings with us. We kicked the series off with the first topic, “The Future of Workplace Learning – Digitization Boost”.

By the way: Soon we will have more on the future role of L&D experts and trusted guides in part 3!

Hey, Marina is a member of our LinkedIn expert group

If you would like to exchange thoughts and ideas about “Agile Leadership Development”, please send us a request. We are looking forward to you and your valuable impulses!

Join us now!

Self-directed learning needs more than just an LMS!

During the pandemic, we all experienced what is already possible with E-Learnings and how quickly we can switch from face-to-face to virtual training. Those who already had a learning management system (LMS) in place probably found it easier to make digital learning materials and videos available to their employees and co-workers. At the same time, the learning curve was also very sharp, as we quickly learned what possibilities digital learning solutions offer and where the limitations are.

“LMS is supposed to promote self-directed learning”-this is a phrase I hear again and again from L&D departments and leaders when asked about the purpose of the LMS. The responsibility of learning should lie with the employees themselves.

What is self-directed learning anyway?

There is no standard definition, so here is an attempt to summarize it:

Learners should take the initiative on their own accord, grasp their own learning needs and learning goals, and select and apply the appropriate learning content. The mere availability of content in an LMS based on a PDP (Personal Development Plan) is therefore not sufficient to bring forth self-directed learning. Learning is a social phenomenon that needs a holistic approach.

An LMS is well suited to provide a predefined process with the appropriate content at the right point. If you don’t have too high expectations of the LMS, it can still be a very useful tool when used correctly.

However, if you want to sustainably change the learning culture in your company and develop it further in the direction of agile learning, you should not back a large, expensive horse that may no longer be usable in a few years, but rather try out many smaller options using sprints.

70:20:10

The 70:20:10 model, which is often used in leadership development, brings us closer to the fact that we are always and everywhere learning, especially through our work (70) and from others (20). In the future, there will be an increasing blending of the three “ways” of learning, i.e. formally (10%, Education), through interaction with other people (20%, Exposure) and informally through our own experience (70%, Experience).

Learning is the Work. (Jarche, 2013) 

The education portion, i.e., the formal part of learning, will increasingly be used and accessed where it is needed. The technical requirements for this are already in place.

Adaptive Systems or Learning Experience Platforms (LXP)

This also demands systems that continuously adapt to users and their needs. Adaptive systems or learning experience platforms that deliver easily digestible knowledge nuggets independent of time and place and at the same time memorize learning preferences and suggest meaningful new learning content.

From the user’s point of view, one could have skipped the development step of the inflexible LMS and started right away with so-called experience platforms. But be careful, not every LXP is a real experience platform. Giving the user an active role in the learning process beyond clicking things through should be a minimum requirement and not a promoted further development on the market.

What can also hinder the learning process in connection with an LMS implementation are

  • A long implementation process: it is not uncommon for it to take several years from the search to the roll-out of the software. Usually, a requirements catalog is created for months with 15 different stakeholders/sponsors (who are usually not the direct target group at all).
  • The search is on for the perfect solution that meets all the technical criteria and, by chance, also provides exactly the right content for the company.
  • Work is done according to the waterfall principle instead of the agile principle, i.e. the system is not deployed until all functions run without errors.

If the target group cannot be continuously tested and adapted, there is a high risk of failure.

What can current LXP platforms provide?

  • Current LXP platforms such as eloomie, Rallyware, HLX, and StoryShare offer not only learning content, but also an integrated authoring system for creating your own e-learning, enable self-service content curation and content sharing, and thus also touch on social learning.
  • Learning platforms should offer cross-platform content as part of their standard program and suggest suitable Netflix-style content based on user behavior using artificial intelligence.
  • The Leapsome platform uses an analytics tool to continuously determine its own training needs and links daily business, tasks, goal management, and feedback. However, the option to integrate third-party content is missing here.
  • So LXP also pay attention to the active and social components of learning, experience and exposure.
  • But only 25% of U.S. companies have a learning experience platform in place, and according to the Haufe Benchmarking Study from 2020, LXP is still not very widespread – for 62% of respondents it is not even a term.

For those who don't yet have an LMS and want to promote self-directed learning, here are 9 tips for doing so:

1. use existing systems: existing intranets or communication platforms/channels may not be able to perform all LMS functions; however, they probably can do more than you think. Text, images and even videos can be easily integrated at one point or another in almost all companies these days. So first knock on IT’s door and have key users show you the functionalities of existing systems. Besides, nobody wants the 25th program – no matter how useful and interesting it is.

2. content ALWAYS before infrastructure: don’t wait for the LMS to be announced in 6 months to deliver content that is currently relevant to your employees. By then, the content may even be outdated. There is certainly a solution, e.g. intranet, social media company group, monitors in production/break halls or simply link via email/SMS to Youtube channel. It is important to bring the message as close as possible (barrier-free) to the target group.

3. Iteration before perfection: It is better to publish content in small bites, i.e. microlearnings in 3-5 minutes, in different channels on a regular basis. Work in sprints for both software/infrastructure and content production, get feedback from target audience and move on. Even if it is tempting in terms of price, rather make up shorter license periods. Content that is no longer needed in a year is then still too expensive even discounted.

4. relevance: Think well about what content to go out with first with your target audience using e-learnings. How relevant is the content to the target audience? Is it “only” legally relevant (mandatory training) or does it also solve a problem for the target group. How do I communicate to the target audience that this content is relevant? Here it pays off to devote a little more time to this, even when designing the content of the e-learning: If, for example, a standard content is purchased, one could quickly use cloud-based authoring tool to create a personalized framework with introductory words to the WHY or even a short intro video with the CEO. You can also work with the sandwich method. A mandatory content (like IT security) packed between two more exciting contents.

5. good news spreads fast: but only if enough employees know about it and can spread it. Therefore, start with content that is relevant to a larger audience. So what brings the fastest quick-win, creates the greatest impact, increases business value? It is therefore advisable, for example, to prefer Outlook training for all employees to e-learnings for C-levels.

6 Mix & Match: Even if at first glance it appears to be easier to work with a large one-stop provider that covers all functionalities and often already provides a lot of content, it is nevertheless more difficult to navigate a large ship in times of change. You will never be able to cover everything from one provider. Optimal is a mix of purchased standard content, partially or completely self-produced and professionally produced content. I always recommend starting with a few selected pieces of content rather than releasing a library with hundreds of pieces of content without any control.

7. involve the target group (empowerment): not only by means of a one-time needs assessment at the beginning, but on an ongoing basis. The production staff probably knows better than the L&D department how to improve the production line and how to present that. Have project groups produce their own content and give them tools to create and share short videos themselves with short “How to make a Microlearning” training. Call competitions, create innovation awards, provide access to video/authoring tools.

8. strategy roadmap: Even an agile learning journey needs a north star, a mission. Therefore, select partners strategically. What is the goal of the LMS implementation? Because management wants to digitize the company? Is there a strategy for it? What is to be changed as a result? In what time frame? What problems will it solve – short, medium, or long term? Does it really need an LMS for this, or maybe something else already? What goal does the digital learning content pay towards? A strategy roadmap helps with orientation. At this point, it can be helpful to bring independent external experts on board. Either just for the strategy or also for content curation and personalized production.

9 Communication first: Communication is half the battle and the key to success. Really. Period. An e-learning strategy must always be accompanied by a communication roadmap and sufficient transparent communication. But what is “sufficient”?

The following approach can provide guidance:

  • At the beginning of the project: 70% communication for 30% message.
  • In the development phase: 50% communication for 50% message
  • In the maintenance phase: 30% communication for 70% message

That sounds like a lot of work to you? It is!

But e-learning is not introduced to make things easier for the L&D department, but for everyone else ? The good news is, however, that you don’t have to do the communication work alone and actually can’t do it at all. You need trusted experts called trusted guides to do it.

More about the future role of L&D experts and trusted guides will be available shortly in the third part of my impulse series

Marina Begic

Marina Begic

Digital Business Development Expertin und Senior L&D Consultant

Marina has been working on new, effective learning methods and the future of corporate learning for over 15 years. In her current role, she is responsible for Digital Business Development at MDI, where her focus is not driven by the current buzzwords, but primarily on the feasibility of digital transformation for clients such as Erste Group, Lenzing, Semperit, Deutsche Bahn, Andritz AG, Uniqa, Mayr-Melnhof, Frequentis, RHIM. Her greatest strength is bringing loose ends together, which she impressively demonstrates time and time again with her big picture view and multi-dimensional approach. Her greatest passion is to provide learners not only with an experience, but also with real, lasting value for their real challenges.

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