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How to Stay Connected: Leadership in Challenging Times

How to Stay Connected: Leadership in Challenging Times

by Jana Wölfl | Aug 28, 2025 | Impuls series, Leadership in the digital transformation, Training Insights | 0 comments

How to Stay Connected: Leadership in Challenging Times

This blog is an excerpt from our new podcast! You can find the entire podcast episode here.

Staying connected: Leadership in challenging times

In our new video podcast format, “Voices of Leadership – an MDI Spotlight Series,” we regularly bring leadership experts in front of the camera to talk to them about their passions in leadership development.

Our first guest was Peter Grabuschnig – we spoke with him about the challenges in the current work climate, received his tips for new leaders, and discussed a topic close to his heart. Read this blog post to learn more about our first podcast episode!

What really matters to Peter

Right at the beginning, Peter introduces us to the topic close to his heart – connectedness in challenging times.

“I’ve noticed that we are more connected than ever before, but people feel little real connection.”

He explains that, especially with the changes brought about by the COVID-19 pandemic and new home office regulations, it has become more difficult to connect with one another, both among employees and between leaders and employees. At the same time, we are increasingly losing touch with ourselves and our values.

Peter emphasizes that it is an important challenge to restore this sense and be passionate about something again. He also says that he likes to use personality models in his training sessions. These can help participants to meet each other halfway and create a pleasant working environment despite personality differences.

Peter’s best feedback

When it comes to training, we ask Peter what feedback he remembers most. He tells us about participants who were skeptical at first but ended up giving him a high five with total enthusiasm.

He also says that participants often tell him that they’re using the tools they learned and that it’s working.

“I don’t think there’s anything better than that.”

What really matters to Peter

What should leaders change?

Remove judgment and listen consciously. Peter asserts that (negative) judgment, especially in conversations with employees, only causes lasting harm and demotivates employees.

At the same time, he says it is essential for leaders to listen consciously to their employees and thereby build a genuine relationship. The main thing here is to give the other person your full attention and show genuine interest.

“Genuine connection doesn’t take long. A few short sentences are enough.”

He also emphasizes that different people in a team are important assets and that sufficient communication is the most important tool here.

What will challenge us in the coming years?

For Peter, one thing is clear: we need human contact to actively combat increasing loneliness.

“Humans are social beings. We are community creatures; we need other people. Oxytocin is released when we hug someone, not when we have a nice MS Teams meeting with someone.”

Working from home means that many interactions with colleagues are lost. We are often more productive at home, but at what cost? Peter sees this as the biggest challenge – how can we balance productivity and connectedness in a hybrid, rapidly changing world?

Peter as a time traveler

Finally, we asked Peter what advice he would give his younger self if he could travel back in time. His answer: He doesn’t have to know everything. As a young trainer, he often felt that he had to be able to do everything and design the perfect training program. Now he knows:

“Being present is much more important than perfection.”

Authenticity also plays a major role: “If I am authentic, then hopefully my participants can be too!”

Conclusion

Our conversation with Peter showed us how important genuine connection is in today’s work environment. Leadership does not mean always knowing everything, but rather being present, listening, and consciously shaping relationships. Especially in times of remote work and hybrid structures, creating closeness and trust remains a central task.

Peter reminds us that leadership does not primarily work through processes or tools, but through people. Authenticity and genuine interest are often the key to strengthening teams in the long term.

Want to listen to the whole podcast? Here you can access the YouTube video! Follow us to make sure you don’t miss any more conversations with leadership experts.

Jana Wölfl

Jana Wölfl

Marketing Assistant

Jana Wölfl is a marketing assistant at MDI and works on our blog. She has already been responsible for several areas of marketing, such as designing our new website and administering our personalist.at portal.

Download our new MDI Whitepaper:

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How to Stay Connected: Leadership in Challenging Times

by Jana Wölfl | 28. August 2025 | Impuls series, Leadership in the digital transformation, Training Insights | 0 Comments

How to Stay Connected: Leadership in Challenging Times This blog is an excerpt from our new podcast! You can find the entire podcast episode here. Staying connected: Leadership in challenging times In our new video podcast format, “Voices of Leadership – an MDI...
Read More

How to Build a Psychological Safety Net at Work

by Florian Biedermann | 28. August 2025 | Best Practice, Leadership Tips, Short Knowledge Bits | 0 Comments

How to Build a Psychological Safety Net at Work Would you like to listen to this article?  Click here to access our AI-generated audio version! Have fun listening ;)How to Build a Psychological Safety Net at Work Some of you might recognize these situations at work:...
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Unlocking Creativity – How to Create AI Images

by Florian Biedermann | 28. August 2025 | Leadership and AI, learning effectiveness, Short Knowledge Bits | 0 Comments

Unlocking Creativity - How to Create AI Images Would you like to listen to this article?  Click here to access our AI-generated audio version! Have fun listening 😉 Unlocking Creativity - How to Create AI Images Have you ever wondered how AI can be utilized to not...
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The Lasting Impact of Leadership Horizon – Meike’s Perspectives

by Meike Hinnenberg | 2. July 2025 | Leadership Impact, MDI Inside, Short Knowledge Bits | 0 Comments

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AI in Leadership in 2025: Impressions from Leadership Horizon

by Christoph Wirl | 1. July 2025 | Leadership and AI, MDI Inside, Short Knowledge Bits | 0 Comments

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Leadership and AI: Between Responsibility and Opportunity

by Marina Begic | 6. May 2025 | Digital Transformation, Leadership and AI, Leadership Tips | 0 Comments

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by Hamza Khan | 18. April 2025 | Digital Transformation, Leadership and AI, Leadership in the digital transformation | 0 Comments

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Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | 14. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

Success Through Change: How to Stay Oriented During Transitions Do you prefer to listen to this article? Click below to access our AI-generated audio version:Success Through Change: How to Stay Oriented During Transitions Change processes often involve challenges....
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Aligning Training Goals with Organizational Business Objectives

by Marcin Swierkocki | 10. April 2025 | eLearning, Learning Transfer, Short Knowledge Bits | 0 Comments

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by Anita Berger | 3. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

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The 5 most important soft skills for leaders in the age of AI

The 5 most important soft skills for leaders in the age of AI

by Jana Wölfl | Sep 29, 2023 | Impuls series, Leadership and AI, Leadership Tips | 0 comments

The 5 most important soft skills for leaders in the age of AI

Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.

The 5 most important soft skills for leaders in the age of AI

In times where artificial intelligence knows no boundaries and numerous programs can seemingly replace any work, leaders are placing more and more value on so-called soft management skills.

In this blog post, you will learn what exactly we mean by this and why soft management skills are indispensable, especially in the context of artificial intelligence. However, if you want to learn more about the basics of artificial intelligence, you can read the first blog post of our AI series here.

Hard vs. soft management skills

While hard management skills focus more on actually doing the job, e.g. dealing with data, managing and analyzing projects, and allocating budget, soft skills are mainly about the human aspect of leadership.

Thus, it is more about empathy, cohesion, transparent communication, etc., which means that leaders should pay more attention to social interaction with their employees. While both areas of leadership are equally relevant, there is one important factor that differentiates them:

Artificial intelligence can replace the hard aspects of leadership, but not the “soft” ones.

Especially in the aforementioned areas – i.e., data analysis and management, forecasting and budgeting – but also in project management, marketing, and HR, there are now quite a few programs that significantly simplify a leader’s tasks and make them more efficient. 

While artificial intelligence can save us some work, it cannot replace the human aspect. So the more AI takes over these technical tasks, the more important it is for leaders to focus on soft skills.

The 5 most important soft skills for leaders in the age of AI

The 5 most important soft skills for leaders in the age of AI

Of course, there is a wide range of relevant soft skills that you should apply as a leader in your everyday work. Here we present the 5 most essential ones.

1. Transparent communication

As a leader, you should be able to talk openly and honestly with your employees about internal and external topics. Also, in the context of artificial intelligence, it is important to clearly communicate to your employees where AI will be used and how your work structures will now change.

You can find more about Transparent Communication in Gunther Fürstberger’s book “Winning Commitment as a Lateral Leader” in the chapter “The Communicator and the Three Commitment Steps”.

2. Empathy and social understanding

Especially in times where roles in the company are changing rapidly and new programs and devices are constantly being introduced, it is important to be able to empathize with your employees and also understand what they need.

Because in the end, of course, it’s not just about your vision as a leader, but also about making sure your employees feel comfortable with the move to artificially intelligent programs and that any concerns about the issue can be listened to and addressed as far as possible.

More on how to boost your empathy in this article.

3. Adaptability

As a leader, you should be constantly learning about new programs and technologies to stay current. It is important not to be afraid of these changes and adapt to them as soon as possible.

soft skills

4. Awareness of cultural and gender differences

The use of artificial intelligence varies from culture to culture, which you should be especially aware of when working with other countries. Also, there is a large gender gap in the tech industry, and some AI algorithms harbor unintended biases and gender stereotypes.

Being aware of these factors can help you be mindful of the inclusive use of artificially intelligent programs.

You can read more about this topic in this article.

5. Critical thinking

While AI programs can handle some of our routine tasks, their flawless problem-solving is not guaranteed. Therefore, it is up to you as a leader to review the programs’ solutions and critically question whether they have actually handled the problem ideally.

In this article, you will find tips on how to improve your critical thinking.

Conclusion

Especially now that artificial intelligence can take over more and more tasks and facilitate processes, it is important for leaders to strengthen and develop their soft skills. Thus, a smooth transition to AI programs can succeed not only for you but also for your team and the entire organization.

Jana Wölfl

Jana Wölfl

Marketing Assistant

Jana Wölfl works at MDI as a marketing assistant and writes blog posts for our site in addition to her studies at Leiden University.

She also works for SDI and supports us with writing content there as well.

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Download our new MDI Whitepaper:

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How to Stay Connected: Leadership in Challenging Times

by Jana Wölfl | 28. August 2025 | Impuls series, Leadership in the digital transformation, Training Insights | 0 Comments

How to Stay Connected: Leadership in Challenging Times This blog is an excerpt from our new podcast! You can find the entire podcast episode here. Staying connected: Leadership in challenging times In our new video podcast format, “Voices of Leadership – an MDI...
Read More

How to Build a Psychological Safety Net at Work

by Florian Biedermann | 28. August 2025 | Best Practice, Leadership Tips, Short Knowledge Bits | 0 Comments

How to Build a Psychological Safety Net at Work Would you like to listen to this article?  Click here to access our AI-generated audio version! Have fun listening ;)How to Build a Psychological Safety Net at Work Some of you might recognize these situations at work:...
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Unlocking Creativity – How to Create AI Images

by Florian Biedermann | 28. August 2025 | Leadership and AI, learning effectiveness, Short Knowledge Bits | 0 Comments

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The Lasting Impact of Leadership Horizon – Meike’s Perspectives

by Meike Hinnenberg | 2. July 2025 | Leadership Impact, MDI Inside, Short Knowledge Bits | 0 Comments

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AI in Leadership in 2025: Impressions from Leadership Horizon

by Christoph Wirl | 1. July 2025 | Leadership and AI, MDI Inside, Short Knowledge Bits | 0 Comments

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Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | 14. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

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by Marcin Swierkocki | 10. April 2025 | eLearning, Learning Transfer, Short Knowledge Bits | 0 Comments

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4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | 3. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

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What Leaders Should Consider When Implementing AI

What Leaders Should Consider When Implementing AI

by Jana Wölfl | Jul 26, 2023 | Agile Leadership, eLearning, Leadership in the digital transformation | 0 comments

What Leaders Should Consider When Implementing AI

A New Step into the World of Technologies – Artificial Intelligence for Leaders

Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.

Alexa, Chat-GPT, and Co – Artificial Intelligence (AI) is gaining more and more significance. Leaders are also increasingly relying on AI systems in their companies. In this blog post, you will learn about the areas where this technology is particularly suitable and what you, as a leader, should pay special attention to.

What is Artificial Intelligence?

Artificial Intelligence is the ability of a machine or computer to mimic human behavior and intelligence. In Austrian companies, these technologies are already being used to the extent of 38%. Let’s first take a look at the areas where Artificial Intelligence can be best applied.

Customer Service and Recruiting

A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions. This saves your employees a lot of work, allowing them to focus on more complex tasks, thereby increasing the productivity of the company.

AI can also bring advantages in the field of recruiting. AI-powered programs can analyze applications based on keywords and qualifications and recommend the most suitable candidates for the position to employers.

Data Analysis for Success

Another useful capability of AI is to analyze key data and make decisions for the company. These technologies can identify trends and create a plan that is meaningful for the industry. Artificial Intelligence is much faster and more accurate than a human employee in this regard.

However, AI can not only determine existing trends but also predict future trends and adjust the company’s strategies accordingly. This naturally provides a competitive advantage.

Potential Risks of Artificial Intelligence

Although AI brings some advantages to our companies, there are also risks involved in its use. On the one hand, AI systems are more vulnerable to hacker attacks. Hackers can limit the capabilities of the programs, thereby infiltrating and gaining access to important information.

On the other hand, artificial intelligence is still only an imitation of human behavior and cannot replace emotions, creativity, and empathy. Chatbots can, therefore, appear impersonal, and their direct and unfiltered nature can be perceived as hurtful.

What Leaders Need to Consider When Implementing AI

As you can see, the use of Artificial Intelligence in companies is almost inevitable. Here are 5 tips on how to smoothly transition to these new technologies.

1. The Vision

First and foremost, you need to be clear about the exact purpose for which you want to use Artificial Intelligence in order to provide the best possible relief for yourself and your employees. Consider realistic goals that you can set for the company.

Share these goals and ideas in an AI roadmap with your employees. By doing so, you involve more people in the company in your decisions, and you can work out your plans together.

2. Soft Management Skills

In this age, leadership qualities such as curiosity and emotional stability become even more important as AI replaces the “hard” elements of leadership (such as processing information).

Leaders need to be more open to new things and adapt to changes. This can establish a basis of trust with your employees, making the implementation of artificial intelligence easier.

3. Test Artificial Intelligence

No one expects you to immediately master artificial intelligence in your company. You can simply try out the new technologies and test which applications of Artificial Intelligence you prefer.

Furthermore, the programs develop their own feedback loop, which allows you to simplify and improve their use.

Artificial Intelligence

4. Data Privacy and Transparency

Since AI systems often have access to personal data of employees, you should comply with European data protection regulations when using Artificial Intelligence.

In some cases, the applications may even need to be certified according to European standards to achieve the highest possible level of security.

Transparency is also crucial as your employees should know when and in what context artificial intelligence is used in the company. This promotes trust in the leadership and AI systems, and your employees can adapt to their use more quickly.

5. Don’t Forget About People

When implementing artificial intelligence, employees often have concerns about being completely replaced by machines. It is up to you not to forget about the human employees and continue to distribute tasks to them.

Artificial intelligence should be seen as more as a tool and less than a workforce. Data and proposed changes should still be analyzed and interpreted by humans.

As a leader, you should continuously support your employees and provide them with ongoing training to foster their work with artificial intelligence.

Conclusion

Artificial Intelligence brings several benefits to companies as it simplifies and automates work processes. At MDI, we have also familiarized ourselves with programs like Chat-GPT recently.

Of course, caution and careful consideration are necessary when applying AI. However, we are confident that with proper preparation and security measures, a significant step can be taken into a new world of technologies.

Sources:

  • https://www.oed.com/viewdictionaryentry/Entry/271625
  • https://www.hernstein.at/fileadmin/user_upload/HMR/HMR_2_2022_Digitale_Welt.pdf
  • https://www.forbes.com/sites/forbesbusinesscouncil/2022/11/21/the-top-five-ways-ai-is-transforming-business/?sh=1a61f3e88e7f
  • https://www.die-wirtschaft.at/weltmarktfuehrer/kuenstliche-intelligenz-als-fuehrungskraft-51404
  • https://www.forbes.com/sites/metabrown/2018/07/30/predictive-analytics-terms-business-people-need-to-know-no-hype-allowed/?sh=6c3fc4d23d43
  • https://www.forbes.com/sites/forbesbusinesscouncil/2023/03/01/understanding-the-benefits-and-risks-of-using-ai-in-business/?sh=7cf0b2d36bba
  • https://www.forbes.com/sites/forbesbusinesscouncil/2022/11/21/the-top-five-ways-ai-is-transforming-business/?sh=1a61f3e88e7f
  • https://hbr.org/2018/01/as-ai-makes-more-decisions-the-nature-of-leadership-will-change
  • https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/will-artificial-intelligence-make-you-a-better-leader
  • https://www.plattform-lernende-systeme.de/reden-und-beitraege-newsreader/ki-fuer-fuehrungskraefte-wie-der-einsatz-der-technologie-gelingt.html
  • https://www.hbi.de/blog/wie-kuenstliche-intelligenz-ki-die-rolle-von-fuehrungskraeften-veraendern-wird/
Jana Wölfl

Jana Wölfl

Marketing Assistant

Jana Wölfl works at MDI as a marketing assistant and writes blog posts for our site in addition to her studies at Leiden University.

She also works for SDI and supports us with writing content there as well.

Download our MDI Whitepaper:

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This could also interest you:

How to Stay Connected: Leadership in Challenging Times

by Jana Wölfl | 28. August 2025 | Impuls series, Leadership in the digital transformation, Training Insights | 0 Comments

How to Stay Connected: Leadership in Challenging Times This blog is an excerpt from our new podcast! You can find the entire podcast episode here. Staying connected: Leadership in challenging times In our new video podcast format, “Voices of Leadership – an MDI...
Read More

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by Florian Biedermann | 28. August 2025 | Best Practice, Leadership Tips, Short Knowledge Bits | 0 Comments

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Why Should We Lead More Sustainably?

Why Should We Lead More Sustainably?

by Aline Depoorter, Jana Wölfl | Jun 26, 2023 | Leadership Impact, Leadership Tips, MDI Inside | 0 comments

Why Should We Lead More Sustainably?

It is hard to imagine most companies today without the concept of “sustainable leadership.” Leaders are not only becoming more privately aware of the impact of climate change but also want to fight it on a corporate level.

In this article, you will learn what exactly is meant by Sustainable Leadership and how we at MDI are doing our part.

What is Sustainable Leadership?

In the Journal of Corporate Citizenship, Sustainable Leadership is defined as a leadership style that incorporates social, economic, and environmental issues into its professional concepts. Sustainable leadership is the collaboration of multiple individuals striving to provide the best possible professional future for future generations.

It is important to have an eco-centric mindset (sustainable consumption both privately and as a company), to plan for the long term, and to innovate new, environmentally friendly methods and models.

This means, then, that in a sustainable management style, strong thought is given to the future generation of workers. By consciously paying attention to the environment and planning sustainably in the company, you directly contribute to a generally more sustainable leadership culture.

What Are the Benefits of Sustainable Leadership?

According to a Forbes article, two-thirds of international organizations are striving to be more sustainable in their business. They are focusing heavily on expanding sustainable approaches because, on the one hand, they are feeling the effects of climate change both physically and financially (especially companies in the agricultural sector).

On the other hand, sustainability strategies lead to better financial performance and thus higher profitability, as a Harvard Business Review study has found.

Another relevant aspect is the fact that many job applicants prefer a sustainable management style and would rather accept a job that shares their values and where they can make a difference. 69% of workers consider the aspect of sustainability when choosing a career.

Sustainable leadership is therefore not only a financial advantage for companies but also an attractive factor for applicants and employees.

Sustainable Leadership

Sustainable Leadership @ MDI

At MDI, we also take sustainability to heart. For starters, we conduct the majority of our seminars virtually, which significantly reduces our carbon footprint by saving our participants’ travel expenses and the company travel and hotel costs.

Since virtual conferences can also have a negative impact on the environment, the quality of the video does not have to be extremely high. The type of technology also plays a major role – according to this, a fiber optic line is a much more environmentally friendly alternative to standard 3G mobile internet.

In addition, when choosing the means of transport, it is also important to us that public connections are used, for example, in order to reduce the ecological footprint. We also make sure that the average of our participants does not have a long or far journey to the seminar location.

However, MDI still has an annual CO2 emission of 119 tons, which is why we offset our greenhouse gas emissions by purchasing certificates from the “VCS & CCBS Forest Conservation Brazil” project. We also strive to implement sustainable management strategies at our main site in Vienna.

In general, we are aware of the state of the environment and we always strive to do our part for a more sustainable leadership culture in the spirit of Sustainable Leadership.

Office Inner Development Goals (IDG) Collaboration Partner

As an official Inner Development Goals (IDG) collaborating partner, we at MDI are committed to actively engaging with other stakeholders, organizations, and individuals, to promote the integration of transformational skills for sustainable development into our Leadership Development. We aim to facilitate dialogue, knowledge sharing, and collaboration to advance the agenda of the IDGs.

Read more on our Inner Development Goals for a Better Leadership World

Sources:

https://www.researchgate.net/publication/263604448_Sustainable_Leadership_Towards_a_Workable_Definition

https://www.forbes.com/sites/forbeshumanresourcescouncil/2022/09/07/the-importance-of-sustainable-leadership/?sh=36805631b6ae

https://hbr.org/2017/09/how-to-quantify-sustainabilitys-impact-on-your-bottom-line

https://news.gallup.com/poll/346619/environmental-record-factor-job-seekers.aspx

Aline Depoorter

Aline Depoorter

Marketing Manager

Aline joined MDI in 2020 as a Marketing Manager with over 10 years of B2B marketing experience. She is primarily responsible for the overall coordinated organisation of MDI’s advertising activities and the management of marketing projects. This includes, among others, the MDI Business Unit SDI as well as Leadership Horizon and personalist.at. Aline is a strong marketing all-rounder with a passion for leadership development, digital transformation and event organisation.

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Jana Wölfl

Jana Wölfl

Marketing Assistant

Jana Wölfl works at MDI as a marketing assistant and writes blog posts for our site in addition to her studies at Leiden University.

She also works for SDI and supports us with writing content there as well.

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How to Build a Psychological Safety Net at Work

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by Meike Hinnenberg | 2. July 2025 | Leadership Impact, MDI Inside, Short Knowledge Bits | 0 Comments

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Leadership and AI: Between Responsibility and Opportunity

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Success Through Change: How to Stay Oriented During Transitions

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4 Tips on How to Shape Change Processes as a Leader

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How to strengthen social capital in the workplace

How to strengthen social capital in the workplace

by Jana Wölfl | Jan 26, 2023 | Digital Transformation, Leadership Impact, Leadership Tips | 0 comments

Why do you like your job?

Is it the work, the salary, or perhaps the interaction with your colleagues? 

The latter is being neglected in many companies, especially during the pandemic. Until then, people had lunch together from time to time, chatted briefly at the coffee machine or worked together on projects.

How to foster exhange and strengthen social capital in the workplace.

But how do you foster this exchange, this connection in a hybrid or even virtual environment?

Find out here in this article. 

(more…)

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