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How to Stay Connected: Leadership in Challenging Times

How to Stay Connected: Leadership in Challenging Times

by Jana Wölfl | Aug 28, 2025 | Impuls series, Leadership in the digital transformation, Training Insights | 0 comments

How to Stay Connected: Leadership in Challenging Times

This blog is an excerpt from our new podcast! You can find the entire podcast episode here.

Staying connected: Leadership in challenging times

In our new video podcast format, “Voices of Leadership – an MDI Spotlight Series,” we regularly bring leadership experts in front of the camera to talk to them about their passions in leadership development.

Our first guest was Peter Grabuschnig – we spoke with him about the challenges in the current work climate, received his tips for new leaders, and discussed a topic close to his heart. Read this blog post to learn more about our first podcast episode!

What really matters to Peter

Right at the beginning, Peter introduces us to the topic close to his heart – connectedness in challenging times.

“I’ve noticed that we are more connected than ever before, but people feel little real connection.”

He explains that, especially with the changes brought about by the COVID-19 pandemic and new home office regulations, it has become more difficult to connect with one another, both among employees and between leaders and employees. At the same time, we are increasingly losing touch with ourselves and our values.

Peter emphasizes that it is an important challenge to restore this sense and be passionate about something again. He also says that he likes to use personality models in his training sessions. These can help participants to meet each other halfway and create a pleasant working environment despite personality differences.

Peter’s best feedback

When it comes to training, we ask Peter what feedback he remembers most. He tells us about participants who were skeptical at first but ended up giving him a high five with total enthusiasm.

He also says that participants often tell him that they’re using the tools they learned and that it’s working.

“I don’t think there’s anything better than that.”

What really matters to Peter

What should leaders change?

Remove judgment and listen consciously. Peter asserts that (negative) judgment, especially in conversations with employees, only causes lasting harm and demotivates employees.

At the same time, he says it is essential for leaders to listen consciously to their employees and thereby build a genuine relationship. The main thing here is to give the other person your full attention and show genuine interest.

“Genuine connection doesn’t take long. A few short sentences are enough.”

He also emphasizes that different people in a team are important assets and that sufficient communication is the most important tool here.

What will challenge us in the coming years?

For Peter, one thing is clear: we need human contact to actively combat increasing loneliness.

“Humans are social beings. We are community creatures; we need other people. Oxytocin is released when we hug someone, not when we have a nice MS Teams meeting with someone.”

Working from home means that many interactions with colleagues are lost. We are often more productive at home, but at what cost? Peter sees this as the biggest challenge – how can we balance productivity and connectedness in a hybrid, rapidly changing world?

Peter as a time traveler

Finally, we asked Peter what advice he would give his younger self if he could travel back in time. His answer: He doesn’t have to know everything. As a young trainer, he often felt that he had to be able to do everything and design the perfect training program. Now he knows:

“Being present is much more important than perfection.”

Authenticity also plays a major role: “If I am authentic, then hopefully my participants can be too!”

Conclusion

Our conversation with Peter showed us how important genuine connection is in today’s work environment. Leadership does not mean always knowing everything, but rather being present, listening, and consciously shaping relationships. Especially in times of remote work and hybrid structures, creating closeness and trust remains a central task.

Peter reminds us that leadership does not primarily work through processes or tools, but through people. Authenticity and genuine interest are often the key to strengthening teams in the long term.

Want to listen to the whole podcast? Here you can access the YouTube video! Follow us to make sure you don’t miss any more conversations with leadership experts.

Jana Wölfl

Jana Wölfl

Marketing Assistant

Jana Wölfl is a marketing assistant at MDI and works on our blog. She has already been responsible for several areas of marketing, such as designing our new website and administering our personalist.at portal.

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AI in Leadership in 2025: Impressions from Leadership Horizon

AI in Leadership in 2025: Impressions from Leadership Horizon

by Christoph Wirl | Jul 1, 2025 | Leadership and AI, MDI Inside, Short Knowledge Bits | 0 comments

AI in Leadership in 2025: Impressions from Leadership Horizon

You want to listen to this article? You can find an AI-generated version here:

AI in Leadership in 2025: Impressions from Leadership Horizon

Christoph wrote this article for his print magazine, Magazin Training. You can also find this article in Issue 04 2025, pages 22-23.

On May 15th, 2025, over 150 HR professionals and executives gathered at the SO/Vienna hotel to explore one of today’s most pressing leadership questions: How is artificial intelligence redefining leadership—and what new capabilities will leaders need to thrive? Hosted by MDI, the conference Leadership Horizon focused on the theme “Leading with AI Agents: Navigating the Future of Human-AI Leadership” and delivered a day packed with insight, real-world applications, and powerful dialogue.

From Managing Machines to Leading AI

“We used to lead machines during the industrial era. Now, in the age of AI, we must guide intelligent systems—and be guided by them.” With this statement, the conference captured a key shift: leadership is no longer just about people. Instead, it must evolve into a role that navigates a growing ecosystem of smart, autonomous systems. Tomorrow’s HR will lead not only humans but also AI agents.

When AI Books Flights and Writes Proposals

MDI CEO Gunther Fürstberger kicked off the day with a compelling live demo that showcased what AI agents are already capable of—or will be very soon. Our attendees watched in awe as Gunther guided an AI assistant through tasks like booking flights, generating proposals, and performing administrative work that typically takes hours—all in just minutes.

“What you’re seeing may still be a few months out,” Gunther explained, “but it’s coming. By automating routine admin work, leaders can finally refocus on what matters: guiding people, thinking strategically, and driving innovation.” The takeaway was clear: AI will not just transform work—it will reshape our very understanding of productivity and time.

Voice First: The New Human-AI Interface

Next on stage was Malcolm Werchota, Business Strategist and AI evangelist, whose session “Co-Leading with AI – How Humans, Voice, and AI Agents Shape the Future Together” tackled the nuances of human-AI collaboration. Malcolm didn’t shy away from controversy, arguing that excessive data privacy fears can stifle innovation. “Of course, data protection is important,” he said, “but we need practical frameworks that don’t paralyze progress.”

One tip that resonated strongly with the audience: start using voice interfaces to interact with AI. “Speaking to systems can be up to three times faster than typing,” Werchota noted. “Voice-first isn’t just an option—it’s becoming the norm.”

We also made sure that networking was more than an afterthought. Carefully curated meetups during breaks allowed our attendees to forge meaningful connections in a structured yet relaxed setting, sparking deeper conversations beyond casual small talk.

AI in Leadership in 2025: Impressions from Leadership Horizon

Christoph wrote this article for his print magazine, Magazin Training. You can also find this article in issue 04 2025, pages 22-23.

On May 15th, 2025, over 150 HR professionals and executives gathered at the SO/Vienna hotel to explore one of today’s most pressing leadership questions: How is artificial intelligence redefining leadership—and what new capabilities will leaders need to thrive? Hosted by MDI, the conference Leadership Horizon focused on the theme “Leading with AI Agents: Navigating the Future of Human-AI Leadership” and delivered a day packed with insight, real-world applications, and powerful dialogue.

From Managing Machines to Leading AI

“We used to lead machines during the industrial era. Now, in the age of AI, we must guide intelligent systems—and be guided by them.” With this statement, the conference captured a key shift: leadership is no longer just about people. Instead, it must evolve into a role that navigates a growing ecosystem of smart, autonomous systems. Tomorrow’s HR will lead not only humans but also AI agents.

When AI Books Flights and Writes Proposals

MDI CEO Gunther Fürstberger kicked off the day with a compelling live demo that showcased what AI agents are already capable of—or will be very soon. Our attendees watched in awe as Gunther guided an AI assistant through tasks like booking flights, generating proposals, and performing administrative work that typically takes hours—all in just minutes.

“What you’re seeing may still be a few months out,” Gunther explained, “but it’s coming. By automating routine admin work, leaders can finally refocus on what matters: guiding people, thinking strategically, and driving innovation.” The takeaway was clear: AI will not just transform work—it will reshape our very understanding of productivity and time.

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Next on stage was Malcolm Werchota, Business Strategist and AI evangelist, whose session “Co-Leading with AI – How Humans, Voice, and AI Agents Shape the Future Together” tackled the nuances of human-AI collaboration. Malcolm didn’t shy away from controversy, arguing that excessive data privacy fears can stifle innovation. “Of course, data protection is important,” he said, “but we need practical frameworks that don’t paralyze progress.”

One tip that resonated strongly with the audience: start using voice interfaces to interact with AI. “Speaking to systems can be up to three times faster than typing,” Werchota noted. “Voice-first isn’t just an option—it’s becoming the norm.”

We also made sure that networking was more than an afterthought. Carefully curated meetups during breaks allowed our attendees to forge meaningful connections in a structured yet relaxed setting, sparking deeper conversations beyond casual small talk.

Malcom Werchota

Conducting the AI Orchestra: What Leadership Looks Like Now

A key moment of the day was the virtual keynote by AI advisor Ayesha Khanna, livestreamed from Singapore. Her talk “Future of Work: Amplifying Human Potential in the Fourth Industrial Revolution” offered a hopeful vision of collaboration rather than replacement.

“This revolution isn’t about machines replacing humans,” she emphasized. “It’s about using technology to amplify human strengths.”

AI in Practice: The Voestalpine Case

The afternoon sessions dug deeper into implementation. Ernst Balla, HR Director at Voestalpine Metal Forming, gave a candid account of the company’s ongoing AI transformation. His talk “Insight into Voestalpine’s AI-Driven HR Transformation” laid out a modular, trial-based strategy that helped the Austrian industrial giant test, learn, and adapt fast.

Crucially, Ernst explained how early employee involvement and transparent communication helped overcome initial skepticism. His case study offered valuable lessons for HR leaders seeking to launch their own AI initiatives: successful AI integration is incremental, iterative, and above all—human-centered.

“Stop Hiring Humans?” A Thought-Provoking Provocation

One of the day’s more polarizing sessions came from Gernot Winter, co-founder of Superintelligenz GmbH. His talk, titled “Stop Hiring Humans! How, Why, and When AI Agents Will Replace Us in the Workforce”, was designed to provoke. Drawing a historical parallel, Winter referenced Pope Leo XIII, known for his stance on labor during the first industrial revolution—and jokingly suggested that the current Pope might call himself Leo XIV in response to today’s AI upheaval.

Despite the bold title, Gernot closed with a smile: “Please don’t actually stop hiring humans!” His real message: companies must prepare for a future where routine tasks are handled by AI—and human talent is upskilled for more meaningful, creative, and ethical work. “It’s not a question of if,” Gernot concluded, “but when. And new, more demanding roles will continue to emerge.”

Coaching in the Age of AI: The SAIGE Project

Later in the afternoon, our participants were introduced to SAIGE, an AI-powered coaching tool for leadership development, presented by Hamza Khan and Bailey Parnell. “We’re at a turning point in how we develop leaders,” Khan remarked. “Imagine every leader having 24/7 access to personalized feedback and support.” With SAIGE, that vision is already becoming reality.

A Real-World Use Case from PwC

Kirstin Zellmer, Leadership Ambassador at PwC Germany, shared how one of the world’s leading consultancies is embedding AI in daily leadership tasks. Her presentation, “People Manager Guide – A PwC AI-Driven Knowledge Tool”, showed how knowledge-sharing and guidance can be scaled effectively using internal AI tools.

Human vs. Machine: The Final Debate

The day closed with a high-level panel discussion on a central question: How much leadership can we delegate to AI—and how much still requires a human touch? Panelists included AI Austria board member Ruben Hetfleisch and UNIQA’s Innovation & AI Lead Barbora Dörflinger. The consensus? The future belongs to those who can strike the right balance between human intuition and machine intelligence.

Christoph Wirl

Christoph Wirl

Editor of Magazine Training

Christoph is an experienced editor with a demonstrated history of working in the education management industry. He is skilled in Small Talk, Writing, Entrepreneurship, Scuba Diving Instruction, and Public Speaking. Christoph graduated from Wirtschaftsuniversität Wien and is now editor and publisher of Magazin Training. He also wrote the book “Bullshit Busters” and is very knowledgeable on all things AI.

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Success Through Change: How to Stay Oriented During Transitions

Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | Apr 14, 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 comments

Success Through Change: How to Stay Oriented During Transitions

Do you prefer to listen to this article?

Click below to access our AI-generated audio version:

Success Through Change: How to Stay Oriented During Transitions

Change processes often involve challenges. They not only require structural adjustments but also an emotional examination of the new. For leaders, in particular, this means accompanying employees through the change, constructively absorbing resistance, and creating new perspectives. In this blog post, you will learn how to successfully implement changes and support your team in reorienting themselves.

This blog post is part of a change management series. Click here to go to the first part.

5. Letting Go and Finding New Perspectives

Psychological ownership – a concept developed by Jon L. Pierce, Tatiana Kostova, and Kurt T. Dirks – describes the feeling of personal responsibility and identification with a task or way of working, regardless of actual ownership. Employees invest time, energy, and commitment in their work, which creates a strong bond.

However, in change processes, this identification can lead to resistance, as it means letting go of what is familiar. In this case, it is the leader’s job to consciously guide this process while also providing orientation.

Tips:

  • Acknowledge the past: Give credit for your team’s past successes and show appreciation for their commitment.
  • Clarify the change: Be open about the need for change and emphasize the benefits for the team and the organization.
  • Offer new ways of identification: Encourage employees to actively participate in shaping change by giving them responsibility and the opportunity to help develop new structures.

6. Take Responsibility and Use Resources Wisely

Successful change requires not only strategic decisions but also a conscious use of resources. As a leader, you are challenged to strengthen your resilience while effectively leading your team through the change.

Tips:

  • Reflect on your role: regularly question your position in the change process and get support through coaching or peer feedback.
  • Self-care plan: consciously pay attention to your resources to maintain energy and clarity.
  • Use technological tools: rely on digital support, for example, through AI tools such as ChatGPT or knowledge databases, to gain new perspectives and find more efficient solutions.

Take responsibility and use resources wisely

7. Communication as the Key to Success

Transparent and continuous communication is essential to build trust and reduce uncertainty. Change processes are more likely to succeed if goals are repeatedly explained, expectations are formulated, and questions are actively encouraged.

Tips:

  • Provide regular updates: Continuously communicate the progress and background of the change.
  • Facilitate open dialogue: Create spaces for questions, feedback, and constructive exchange.
  • Consider individual needs: Tailor your communication to different types of employees to achieve the highest possible level of acceptance and participation.

8. A Structured Approach With the ADKAR-Model

The ADKAR model provides a clear structure for guiding change processes and taking employees with you step by step:

  1. Awareness: Create an understanding of the need for change.
  2. Desire: Create motivation by highlighting the benefits for individuals and the team.
  3. Knowledge: Ensure that all employees receive the necessary information and training.
  4. Ability: Support implementation with targeted coaching and constructive feedback.
  5. Reinforcement: Promote sustainable change through continuous support, further development, and transparent performance measurement.

Conclusion: Actively Shaping Change

Change processes are challenging but manageable with the right strategy. Through appreciative communication, clear structures, and conscious use of resources, you can safely lead your team through the change. Encourage a growth-oriented mindset, enable co-creation, and pay attention to your stability – because only those who are stable themselves can accompany others through challenging times.

Anita Berger

Anita Berger

MDI partner and trainer

Anita Berger is an executive coach, consultant, and trainer with a strong focus on leadership development in the VUCA/BANI world, design and facilitation of transformation processes and organizational culture development, as well as international human resources management. She is a co-owner and partner of MDI, Management Development International. With over 25 years of experience in management and leadership positions (including in the management of Coca-Cola Hellenic Austria & Slovenia & Konica Minolta Business Solutions) in various industries and company sizes, from medium-sized businesses to international corporations. Numerous contributions focus on leading virtual and hybrid teams, agile change management, organizational and leadership culture, as well as strategic talent management.
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4 Tips on How to Shape Change Processes as a Leader

4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | Apr 3, 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 comments

4 Tips on How to Shape Change Processes as a Leader

Do you prefer to listen to this article?

Click below to access our AI-generated audio version:

4 Tips on How to Shape Change Processes as a Leader

Imagine a dynamic network of paths that is constantly changing. While technological advances create new connections, existing paths are blocked by geopolitical tensions, economic crises, or social upheaval. In our globally interconnected world, events overlap rapidly – an enormous challenge that repeatedly tests companies and leaders.

As a leader, you bear responsibility in this complex environment and actively shape change. But how can you successfully support change processes? In this blog post, you will learn how to consider both the emotional and rational aspects of change, how to integrate resistance constructively, and how to promote a future-oriented mindset. With practical tips, you will develop strategies to fulfill your leadership responsibilities with clarity and effectiveness in times of high complexity and change.

1. Recognizing Different Reactions to Change

People react differently to change. While “change seekers” (people with an affinity for change) quickly recognize and want to take advantage of new opportunities, “change preservers” (people with a focus on preservation) feel more secure in the familiar status quo. These preferences are often based on individual values, experiences, and personality traits. The challenge for you as a leader is to involve both groups in change processes.

Individual Change Preferences

Tips:

  • Observe the behavior and reactions of your employees to recognize their change preferences.
  • Create orientation and proceed step by step to provide (process) security.
  • Use the energy of the “change seekers” to drive innovation while also acknowledging the contributions of the “change preservers” by involving them through transparent communication.

2. Consider Emotions in the Change Process

Resistance is part of every change process. As Elisabeth Kübler-Ross’s change curve (Figure 2) shows, many people go through emotional phases such as shock, frustration, and uncertainty before they reach acceptance and integration.

Tips:

  • Create an open atmosphere in which people can express their emotions and concerns.
  • Explain the change process clearly and repeatedly to enable a thorough understanding.
  • Show empathy and recognize the stress that comes with change.

    3. Establish a Growth Mindset

    A growth mindset helps you see challenges as opportunities, learn from mistakes, and continuously develop. This attitude is essential to remain capable of action in dynamic and complex situations.

    Tips:

    • Promote a willingness to embrace change by creating a learning-oriented environment – for example, through regular reflection sessions in which developmental steps and insights are discussed.
    • Establish an open feedback culture that supports the exchange of perspectives and ideas.
    • Create targeted learning opportunities, e.g. through peer learning or mentoring programs.
    • Celebrate progress – even small successes – and focus on positive development.
    • Set an example by being open to feedback and showing your willingness to learn.

      4. Broaden Your Perspective: Critically Question the Status Quo

      Discussions about change often focus either on the advantages of the new or the disadvantages of the change. However, the question of what disadvantages the status quo entails or whether it is even a viable option is rarely asked. This perspective can provide valuable insights for the change process.

      Image 2 Change Curve (Kübler-Ross)
      Fixed Mindset vs. Growth Mindset

      Tips:

      • Make the drivers of change transparent to create understanding and acceptance.
      • Explain the risks and disadvantages of sticking to the status quo – or make it clear if this is not a realistic option.
      • Use analytical tools such as the resistance matrix (Figure 4) to systematically illuminate all perspectives.
      Resistance Matrix

      Conclusion

      Change is a constant in today’s world – and as a leader, you have the task of actively shaping that change. By recognizing your team’s change preferences, taking emotions seriously, promoting a growth mindset, and incorporating different perspectives, you can successfully manage change processes. With the right strategies and clear communication, you can motivate your team to embrace change as an opportunity and help shape it.

      This blog article is the first in a series on change management. Click here to go to the second part!

      Anita Berger

      Anita Berger

      MDI partner and trainer

      Anita Berger is an executive coach, consultant, and trainer with a strong focus on leadership development in the VUCA/BANI world, design and facilitation of transformation processes and organizational culture development, as well as international human resources management. She is a co-owner and partner of MDI, Management Development International. With over 25 years of experience in management and leadership positions (including in the management of Coca-Cola Hellenic Austria & Slovenia & Konica Minolta Business Solutions) in various industries and company sizes, from medium-sized businesses to international corporations. Numerous contributions focus on leading virtual and hybrid teams, agile change management, organizational and leadership culture, as well as strategic talent management.
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      No Success without Diversity: Why it Matters

      Do you prefer to listen to this article? Click below to access our AI-generated audio version!

      No Success without Diversity: Why it Matters

      The world of work is facing major challenges – from economic uncertainty and the shortage of skilled workers to technological change. However, one of the greatest opportunities for companies is the conscious promotion of diversity and inclusion.

      In our latest study with the ARS Akademie, we examine, among other things, diversity in companies and show the potential offered by a diverse work environment. Read this blog post and learn more about our exciting findings!

      Why diversity is more than just a buzzword

      Diversity in the company means more than just a mix of different backgrounds and perspectives. It is about a conscious strategy that offers all employees equal opportunities and specifically promotes their strengths.

      According to the survey, 63% of companies have already introduced flexible working hours to enable better integration. In addition, 51% of companies encourage collaboration between departments to learn from each other and work better together.

      External studies also confirm the positive influence of diversity: the current McKinsey study, Diversity Matters Even More (2023), shows that companies with a high level of diversity are 39% more likely to be financially more successful than less diverse companies. This finding shows us that diversity is not only an ethical concern but also offers a clear economic advantage.

      Diversity in recruiting: promoting talent in a targeted way

      Another important topic in the area of diversity is recruiting: 38% of the companies surveyed have actively integrated diversity into their recruiting strategies to appeal to a broader range of talent and to attract the best talent regardless of origin, gender, or other factors.

      In addition, 31% of companies have anchored diversity management as an integral part of their corporate strategy. Nevertheless, there is still considerable room for improvement: only 30% of companies offer targeted training programs for leaders to actively promote diversity and involve them in decision-making processes.

      There are significant deficits at the management level in particular. A study by Deloitte from 2024 shows that the proportion of diverse leaders in Austria remains low. The study highlights that a lack of diversity in management positions can impair the innovative strength and competitiveness of companies in the long term.

      Diversity in recruiting: promoting talent in a targeted way

      The impact of diversity on business success

      Diverse teams are not only more creative, they are also more productive. According to studies, companies that consciously promote diversity can expect up to 36% higher innovative strength. This is because diverse teams bring different perspectives to the table and thus find better solutions to complex problems.

      In addition, an open and inclusive corporate culture leads to higher employee satisfaction, which in turn has a positive impact on productivity and employee retention.

      The survey results confirm this trend: companies with clearly defined diversity measures report higher motivation and engagement among their teams. At the same time, more and more companies recognize that diversity is not only an ethical but also an economic advantage.

      Diverse teams are better able to respond to market changes and drive innovation, which can be crucial in times of rapid technological change.

      Challenges in implementation

      Despite the recognized advantages, there are still hurdles to implementing diversity strategies. The management survey shows that 15.8% of companies have not yet taken any measures to promote diversity and inclusion. Implementation often fails due to a lack of awareness or a lack of strategic anchoring in corporate goals.

      Another obstacle is unconscious bias, which often unconsciously influences recruitment and promotion decisions. To counteract this, companies should increasingly focus on training and awareness-raising measures. However, there is still room for improvement here: only 30% of companies currently offer targeted training for leaders to live and benefit from diversity.

      Conclusion: from intention to implementation

      While many companies recognize the importance of diversity, implementation often falls short of expectations. Leaders are called upon to take active measures to promote an inclusive corporate culture. This includes not only training for leaders, but also clear diversity goals, targeted recruitment measures, and embedding diversity in the corporate strategy.

      Companies that manage to establish diversity not just as a concept, but as a fixed component of their success model, will benefit in the long term from greater innovative strength, better employee retention, and increased productivity.

      Now is the time to see diversity not just as a theoretical ideal, but to use it as a strategic success factor for the future!

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      MDI Management International

      MDI is a global leader in leadership development with 60 years of experience. With offices worldwide and a network of over 250 international consultants and trainers, MDI offers training and consulting services in various languages. The company designs and implements customized programs for leaders at all levels, high potentials, experts, project managers, and salespeople – locally, internationally, and globally.
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