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Success Through Change: How to Stay Oriented During Transitions

Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | Apr 14, 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 comments

Success Through Change: How to Stay Oriented During Transitions

Do you prefer to listen to this article?

Click below to access our AI-generated audio version:

Success Through Change: How to Stay Oriented During Transitions

Change processes often involve challenges. They not only require structural adjustments but also an emotional examination of the new. For leaders, in particular, this means accompanying employees through the change, constructively absorbing resistance, and creating new perspectives. In this blog post, you will learn how to successfully implement changes and support your team in reorienting themselves.

This blog post is part of a change management series. Click here to go to the first part.

5. Letting Go and Finding New Perspectives

Psychological ownership – a concept developed by Jon L. Pierce, Tatiana Kostova, and Kurt T. Dirks – describes the feeling of personal responsibility and identification with a task or way of working, regardless of actual ownership. Employees invest time, energy, and commitment in their work, which creates a strong bond.

However, in change processes, this identification can lead to resistance, as it means letting go of what is familiar. In this case, it is the leader’s job to consciously guide this process while also providing orientation.

Tips:

  • Acknowledge the past: Give credit for your team’s past successes and show appreciation for their commitment.
  • Clarify the change: Be open about the need for change and emphasize the benefits for the team and the organization.
  • Offer new ways of identification: Encourage employees to actively participate in shaping change by giving them responsibility and the opportunity to help develop new structures.

6. Take Responsibility and Use Resources Wisely

Successful change requires not only strategic decisions but also a conscious use of resources. As a leader, you are challenged to strengthen your resilience while effectively leading your team through the change.

Tips:

  • Reflect on your role: regularly question your position in the change process and get support through coaching or peer feedback.
  • Self-care plan: consciously pay attention to your resources to maintain energy and clarity.
  • Use technological tools: rely on digital support, for example, through AI tools such as ChatGPT or knowledge databases, to gain new perspectives and find more efficient solutions.

Take responsibility and use resources wisely

7. Communication as the Key to Success

Transparent and continuous communication is essential to build trust and reduce uncertainty. Change processes are more likely to succeed if goals are repeatedly explained, expectations are formulated, and questions are actively encouraged.

Tips:

  • Provide regular updates: Continuously communicate the progress and background of the change.
  • Facilitate open dialogue: Create spaces for questions, feedback, and constructive exchange.
  • Consider individual needs: Tailor your communication to different types of employees to achieve the highest possible level of acceptance and participation.

8. A Structured Approach With the ADKAR-Model

The ADKAR model provides a clear structure for guiding change processes and taking employees with you step by step:

  1. Awareness: Create an understanding of the need for change.
  2. Desire: Create motivation by highlighting the benefits for individuals and the team.
  3. Knowledge: Ensure that all employees receive the necessary information and training.
  4. Ability: Support implementation with targeted coaching and constructive feedback.
  5. Reinforcement: Promote sustainable change through continuous support, further development, and transparent performance measurement.

Conclusion: Actively Shaping Change

Change processes are challenging but manageable with the right strategy. Through appreciative communication, clear structures, and conscious use of resources, you can safely lead your team through the change. Encourage a growth-oriented mindset, enable co-creation, and pay attention to your stability – because only those who are stable themselves can accompany others through challenging times.

Anita Berger

Anita Berger

MDI partner and trainer

Anita Berger is an executive coach, consultant, and trainer with a strong focus on leadership development in the VUCA/BANI world, design and facilitation of transformation processes and organizational culture development, as well as international human resources management. She is a co-owner and partner of MDI, Management Development International. With over 25 years of experience in management and leadership positions (including in the management of Coca-Cola Hellenic Austria & Slovenia & Konica Minolta Business Solutions) in various industries and company sizes, from medium-sized businesses to international corporations. Numerous contributions focus on leading virtual and hybrid teams, agile change management, organizational and leadership culture, as well as strategic talent management.
  • LinkedIn

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Success Through Change: How to Stay Oriented During Transitions

by Anita Berger | 14. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

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4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | 3. April 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 Comments

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4 Tips on How to Shape Change Processes as a Leader

4 Tips on How to Shape Change Processes as a Leader

by Anita Berger | Apr 3, 2025 | Impuls series, Leadership Impact, Leadership Tips | 0 comments

4 Tips on How to Shape Change Processes as a Leader

Do you prefer to listen to this article?

Click below to access our AI-generated audio version:

4 Tips on How to Shape Change Processes as a Leader

Imagine a dynamic network of paths that is constantly changing. While technological advances create new connections, existing paths are blocked by geopolitical tensions, economic crises, or social upheaval. In our globally interconnected world, events overlap rapidly – an enormous challenge that repeatedly tests companies and leaders.

As a leader, you bear responsibility in this complex environment and actively shape change. But how can you successfully support change processes? In this blog post, you will learn how to consider both the emotional and rational aspects of change, how to integrate resistance constructively, and how to promote a future-oriented mindset. With practical tips, you will develop strategies to fulfill your leadership responsibilities with clarity and effectiveness in times of high complexity and change.

1. Recognizing Different Reactions to Change

People react differently to change. While “change seekers” (people with an affinity for change) quickly recognize and want to take advantage of new opportunities, “change preservers” (people with a focus on preservation) feel more secure in the familiar status quo. These preferences are often based on individual values, experiences, and personality traits. The challenge for you as a leader is to involve both groups in change processes.

Individual Change Preferences

Tips:

  • Observe the behavior and reactions of your employees to recognize their change preferences.
  • Create orientation and proceed step by step to provide (process) security.
  • Use the energy of the “change seekers” to drive innovation while also acknowledging the contributions of the “change preservers” by involving them through transparent communication.

2. Consider Emotions in the Change Process

Resistance is part of every change process. As Elisabeth Kübler-Ross’s change curve (Figure 2) shows, many people go through emotional phases such as shock, frustration, and uncertainty before they reach acceptance and integration.

Tips:

  • Create an open atmosphere in which people can express their emotions and concerns.
  • Explain the change process clearly and repeatedly to enable a thorough understanding.
  • Show empathy and recognize the stress that comes with change.

    3. Establish a Growth Mindset

    A growth mindset helps you see challenges as opportunities, learn from mistakes, and continuously develop. This attitude is essential to remain capable of action in dynamic and complex situations.

    Tips:

    • Promote a willingness to embrace change by creating a learning-oriented environment – for example, through regular reflection sessions in which developmental steps and insights are discussed.
    • Establish an open feedback culture that supports the exchange of perspectives and ideas.
    • Create targeted learning opportunities, e.g. through peer learning or mentoring programs.
    • Celebrate progress – even small successes – and focus on positive development.
    • Set an example by being open to feedback and showing your willingness to learn.

      4. Broaden Your Perspective: Critically Question the Status Quo

      Discussions about change often focus either on the advantages of the new or the disadvantages of the change. However, the question of what disadvantages the status quo entails or whether it is even a viable option is rarely asked. This perspective can provide valuable insights for the change process.

      Image 2 Change Curve (Kübler-Ross)
      Fixed Mindset vs. Growth Mindset

      Tips:

      • Make the drivers of change transparent to create understanding and acceptance.
      • Explain the risks and disadvantages of sticking to the status quo – or make it clear if this is not a realistic option.
      • Use analytical tools such as the resistance matrix (Figure 4) to systematically illuminate all perspectives.
      Resistance Matrix

      Conclusion

      Change is a constant in today’s world – and as a leader, you have the task of actively shaping that change. By recognizing your team’s change preferences, taking emotions seriously, promoting a growth mindset, and incorporating different perspectives, you can successfully manage change processes. With the right strategies and clear communication, you can motivate your team to embrace change as an opportunity and help shape it.

      This blog article is the first in a series on change management. Click here to go to the second part!

      Anita Berger

      Anita Berger

      MDI partner and trainer

      Anita Berger is an executive coach, consultant, and trainer with a strong focus on leadership development in the VUCA/BANI world, design and facilitation of transformation processes and organizational culture development, as well as international human resources management. She is a co-owner and partner of MDI, Management Development International. With over 25 years of experience in management and leadership positions (including in the management of Coca-Cola Hellenic Austria & Slovenia & Konica Minolta Business Solutions) in various industries and company sizes, from medium-sized businesses to international corporations. Numerous contributions focus on leading virtual and hybrid teams, agile change management, organizational and leadership culture, as well as strategic talent management.
      • LinkedIn

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      Successful Team Building for Boehringer Ingelheim RCV

      Successful Team Building for Boehringer Ingelheim RCV

      by Anita Berger | Mar 29, 2024 | Customer Story, International leadership development, MDI Inside | 0 comments

      Successful Team Building for Boehringer Ingelheim RCV

      Do you prefer to listen to this article?

      Click below to access our AI-generated audio version:

      Successful Team Building for Boehringer Ingelheim RCV

      In the interview with our MDI trainer and partner, Anita Berger

      On June 29, 2023, around 85 participants gathered at the Casino Baden to participate in a team-building event for Boehringer Ingelheim RCV under the management of Csilla Ponner. A resounding success that not only strengthened team cohesion but also laid the foundation for an unforgettable Christmas edition on December 19, 2023, at the picturesque Schloss Laxenburg.

      These outstanding events were accompanied by our experienced MDI trainer and partner, Anita Berger. In this interview, Anita, who worked closely with the key individuals on shaping content and concepts, provides us with insights into the success factors and inspiring moments of these special events.

      Dear Anita, please introduce yourself briefly to our readers and mention the role you play in collaboration with Boehringer Ingelheim RCV.

      “Learn and act,” that’s what I stand for, and I want to contribute to moving and enriching individuals and organizations.

      I’ve been working with Boehringer Ingelheim RCV for more than 10 years, in various roles and formats:

      • At large group events
      • In-process support for team development measures and workshops
      • In individual and team coaching
      • In training sessions on linear and lateral leadership topics.

      Can you give us a brief overview of the successful team building for Boehringer Ingelheim RCV in June and December 2023?

      What were the goals of the events?

      We had specific thematic focuses derived from the strategic priorities of the business area for each event. The first event aimed at identifying additional ways to further improve effective communication and cooperation:

      • What influence does our mindset and perception have on our behavior and thus our interaction with others?
      • In the context of a communication boost: What are essentials for effective communication?

      The second event focused on how to increase effectiveness in decision-making processes:

      • What influences the way we make decisions?
      • What (group) dynamics exist in decision-making processes?
      • What decision-making processes are involved? What strategies are needed for each?

      For all topics, we developed easily applicable tools through concrete exercises that participants could easily integrate into their daily lives. Additionally, we had team-building activities for participants to experience the themes with a lot of fun.

      The overarching theme for all events was “togetherness” and strengthening identification with the department.

       

      How did the preparations for the events go? Were there any particular challenges you had to face?

      I’d like to divide this question into:

      1. Coordination of content and design with the department
      2. Onboarding, content and delivery briefing, and alignment of the trainers who facilitated the breakout sessions.
      3. Onboarding and alignment regarding the team-building activities.

      1. Coordination of content and design with the department

      Preparations with the department were characterized by a very constructive and open exchange, as well as strong trust in ideas and suggestions. It was mainly about identifying suitable topics and designs to enable valuable and implementation-oriented learning for a very diverse group of participants.

      Finding times for coordination was challenging, requiring high flexibility from all of us. The support from the assistant to the department head Sabine Herold-Gmaschitz was excellent, creating a perfect framework for successful events.

      2. Onboarding, content and delivery briefing, and alignment of the trainers who facilitated the breakout sessions.

      It was important to onboard the trainers well so that they had a good understanding of the organization, its challenges, and the participants, especially since the majority had not worked with this organizational unit before.

      It was also about briefing them on the content and exercises, some of which they were not familiar with so that they felt well-supported. This led to a great exchange and a very productive collaboration among the trainers.

      3. Onboarding and alignment regarding the successful team building for Boehringer Ingelheim RCV activities.

      The focus here was mainly on framing the team-building activities so that the day was experienced as a cohesive flow.

      Anita Berger

      Anita Berger

      MDI partner and trainer

      Anita Berger is an executive coach, consultant, and trainer with a strong focus on leadership development in the VUCA/BANI world, design and facilitation of transformation processes and organizational culture development, as well as international human resources management. She is a co-owner and partner of MDI, Management Development International. With over 25 years of experience in management and leadership positions (including in the management of Coca-Cola Hellenic Austria & Slovenia & Konica Minolta Business Solutions) in various industries and company sizes, from medium-sized businesses to international corporations. Numerous contributions focus on leading virtual and hybrid teams, agile change management, organizational and leadership culture, as well as strategic talent management.
      • LinkedIn

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      How can I actively share knowledge as a leader?

      How can I actively share knowledge as a leader?

      by Anita Berger | Nov 11, 2022 | Leadership Tips, learning effectiveness, Learning Transfer | 0 comments

      How can I actively share knowledge as a leader?

      Knowledge management – I know that I know (nothing)

      How do you deal with knowledge management as a leader? What do we really know and how can we use it to our best advantage? 

      Mentoring & Knowledge Management

      Our MDI partner Anita Berger focuses on mentoring and knowledge management. We asked her a few questions on this topic and came up with some exciting approaches.

      You can find them here in this interview:

      Anita Berger

      Anita Berger

      Executive Coach, Consultant, Trainer & Managing Partner MDI

      Anita Berger is an executive coach, consultant and trainer specialising in leadership development and international human resource management. She is a partner of MDI Management Development International. For more than 15 years she has worked in management and leadership positions (among others as HR-
      Director at Coca-Cola Hellenic and HR Manager at Konica Minolta Business Solutions).

      • LinkedIn

      What is knowledge management as a leader or mentor all about?

      What is behind explicit and tacit knowledge?


      The active and conscious generation, the use and sharing of knowledge in organizations are decisive competitive factors. Managers and mentors make a relevant contribution to this. They can make knowledge available themselves, as well as create the framework and an environment that enables and promotes knowledge management.

      Explicit Knowledge

      Knowledge management seems to be easier when it comes to explicit knowledge. That is, when “we know what we know” and it is “only” a matter of making this knowledge available.

      Tacit Knowledge

      It becomes more challenging when it comes to tacit knowledge. Implicit knowledge is the kind of knowledge that we are not always aware of – where we don’t even know what we know.

      The development of explicit and tacit knowledge can be vividly described using the following example from everyday life: In the beginning, we learn explicitly: traffic rules, shifting gears, operating the clutch, … Every single step is thought through consciously. After some time, we just “drive” – it has become implicit knowledge.

      We cannot easily describe what or how we do something, how we came to a decision or how we acquired the knowledge.

      How can we now succeed in making tacit knowledge available ?

      What concrete tips do you have for this?


      The STAR method
      – often known as an interview technique in recruiting – as well as the Knowledge Management For Implicit Knowledge Canvas – both are methods/techniques to become aware of what you know as a leader or as a mentor, so that you can then share this very valuable knowledge.

      How does the STAR principle work and how can we apply it?

      The STAR interview method is an acronym and stands for

      • Situation
      • Task
      • Action
      • Result

      The STAR interview method

      If, as a mentor or leader, I want to pass on knowledge about how a particular customer project was won, a cultural initiative was successfully implemented, a critical discussion with challenging stakeholders was conducted in a solution-oriented manner, or even what was a real “fuck-up” in team leadership, the STAR interview method can help.

      It enables us to identify more clearly what contributed to success or to recognize what needs to be done differently in the future. Thus, implicit knowledge becomes explicit again.

      • SITUATION: What was the initial situation? Who was involved? What were the general conditions?
      • TASK: What was your task/assignment? What did you want to achieve?
      • ACTION: What did you do concretely? What concrete steps did you take?
      • RESULT: What was the concrete result? What were the consequences? What results did you achieve?

      How does the Knowledge Management Canvas help us?

      The Knowledge Management Canvas provides a framework to identify where tacit knowledge may exist. It provides valuable starting points for active knowledge sharing through active engagement with the areas of the Canvas.

      Knowledge Management – Tacit Knowledge Canvas

      So how we can promote and share our knowledge is not too difficult. Often, it simply requires a more structured approach to share as a leader or mentor relevant information.

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      How to become resilient? Your personal superpower

      How to become resilient? Your personal superpower

      by Anita Berger, ARD | Sep 26, 2022 | Agile Leadership, Leadership Tips | 0 comments

      How to become resilient? Your personal superpower

      Meeting the challenges in the VUCA/BANI world

      In this article you will get an insight into key competencies as well as starting points to strengthen your own resilience. Concrete reflection questions and tips for implementation will let you become a “pro” of your own superpower.

      VUCA & BANI

      VUCA or BANI as explanatory models for our challenges

      In our daily professional lives, we are constantly confronted with turbulence. The following models provide a framework to bring challenges closer for companies and for society as a whole:

      All these terms define what we are up against in this ever-changing society – a fragile system that is only fueled by uncertainty and anxiety, as well as complex, non-linear problems. The demands on organizations and leadership are sometimes ambiguous and contradictory, but also incomprehensible.

      Key competencies for your superpower

      to meet these challenges

      Resilience in dealing with crises and challenges

      Jamais Cascio counters these complex models with a response option: RAAT (Resilience, Awareness, Adaptation and Transparency). For the first factor alone – resilience – there are several models. I present the Vienna Resilience Model below.

      Seven key resilience competencies

      The Vienna Resilience Model describes seven key resilience competencies that positively influence a person’s resilience:

      The basic pillars of resilience are 

      • acceptance
      • optimism
      • self-fulfilment
      • responsibility
      • network orientation
      • solution orientation
      • future orientation.

      Each of these factors plays an important role in strengthening one’s resilience.

      Strengthening the superpower of resilience holistically

      In contrast to the Vienna Resilience Model, Stephen Covey identifies four pillars in his 7 Habits of Highly Effective People, which are also found in most other models to strengthen one’s resources and thus one’s resilience.

      When reflecting on how you use your resources, you should take each resource individually and consider how well you take care of each. This could be in the form of the following approaches, for example:

      • Physical: I regularly keep myself informed about things that affect my health and fitness.
      • Mental: I clear my head every day through, for example, music, silence or relaxation exercises.
      • Social: I listen to others and pay attention to what they have to say instead of thinking about what I want to say.
      • Spiritual: I have the courage to stand my ground even when others oppose me.

      Becoming the “pro” of your own superpower –

      tips for implementation

      If we want to strengthen our resilience, we sometimes need to develop new habits and behaviors or retrain “bad habits” (for example, taking the stairs instead of the elevator). James Clear’s (2020) 1% method states that the best way to achieve goals is to get a little better every day, i.e., to work towards them in small steps for maximum impact. Improving 1% per day will yield a 37-fold increase in one year.

      Conclusion

      The VUCA or BANI world presents challenges to all of us. In dealing with these challenges, we can further “nurture” or build our key competencies of resilience by being aware of them as a first step.

      In small steps and with the coupling to our previous habits, we can then integrate our resources, which further strengthens our superpower resilience holistically into our behavioral repertoire

      Read the full (german) article that was written for ARD Magazin | Edition 6814/6/2022

      Anita Berger

      Anita Berger

      Executive Coach, Consultant, Trainer & Managing Partner MDI

      Anita Berger is an executive coach, consultant and trainer specialising in leadership development and international human resource management. She is a partner of MDI Management Development International. For more than 15 years she has worked in management and leadership positions (among others as HR-
      Director at Coca-Cola Hellenic and HR Manager at Konica Minolta Business Solutions).

      • LinkedIn

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