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How You Deal With Neurodiversity as a Leader

How You Deal With Neurodiversity as a Leader

by Iris Kandlbauer | Feb 3, 2026 | Leadership Impact, Leadership Tips, Short Knowledge Bits | 0 comments

How You Deal With Neurodiversity as a Leader

You prefer listening to this article? You can find our AI-generated audio version below!

How You Deal With Neurodiversity as a Leader

What might be behind “strange” behavior in a team—and how leaders can deal with it constructively.

Irritating behavior—people who are absent

Everyone knows them: the colleague who never attends team events, prefers to work with headphones on, and hardly ever consults with others, but who works with incredible precision and delivers great results. Or the colleague who is chaotic, often late, full of ideas that have made many a project a success, but lacks structure.

It’s easy to jump to conclusions: unmotivated, uncooperative, lazy, they just need to make a little effort… Discussions are held, behavior is demanded – and often nothing happens. Or worse, performance declines and sick days increase. What is going on?

What could really be behind it

Instead of jumping to the conclusion that someone “just doesn’t want to,” it’s worth taking a look behind the façade. Because conspicuous or supposedly inappropriate behavior often has deeper causes:

  • Trauma & developmental experiences: People who have experienced trauma in the past often withdraw in social contexts.
  • Social anxiety/anxiety disorders: What looks like disinterest can be deep insecurity or fear of embarrassment.
  • Cultural or linguistic differences: Misunderstandings can easily arise when norms and communication styles don’t match.
  • Mental illness: Depression or overload often manifest themselves insidiously, for example through social isolation or frequent mistakes.
  • Chronic exhaustion: Care work, illness, or constant pressure lead to cognitive and emotional exhaustion.
  • Personality traits & temperament: Not everyone is extroverted or team-oriented—and they don’t have to be.
  • Neurodiversity: Autism, ADHD, giftedness, or dyslexia affect approximately 20% of people. Often, these conditions are accompanied by special strengths—but also by behavior that deviates from the “norm.”
Neurodiversity at Work

The other perspective: Challenges as strengths

What may appear to be a deficiency at first glance can actually be a resource:

  • Viktor Frankl developed logotherapy from his trauma.
  • Frida Kahlo turned emotional pain into art that still moves people today.
  • People with ADHD bring creative ideas to teams.
  • Introverts like Warren Buffett make wise decisions with caution.

Those who embrace diversity also get a diversity of solutions, ideas, and perspectives.

What does this mean for leadership?

Good leadership recognizes that people tick differently—and that this is precisely where great potential lies. It’s not about making everyone the same, but about creating the right conditions so that individual strengths can become visible and effective.

In practice, this means:

  • Instead of rushing to judgment: Look closely, observe, and understand patterns
  • Don’t just lay down rules: Have conversations, listen, and ask about needs
  • Instead of one-size-fits-all solutions: Allow for flexibility and individual ways of working
  • Don’t fixate on shortcomings: Focus on existing strengths and opportunities for development

This does not mean simply accepting problematic behavior. But it does mean understanding its origin before reacting—and then providing targeted and appropriate guidance.

Ideas for your leadership practice:

See irritations as an invitation to dialogue.

Ask yourself: What does this person need to be able to work well? What conditions promote performance and belonging for this person?

Because the ability to lead diversity determines how future-proof a company really is.

Iris Kandlbauer

Iris Kandlbauer

Trainer and Coach

Iris Kandlbauer is a coach and trainer for leadership development with a focus on dealing with diversity in teams. She supports managers in understanding and productively utilizing different ways of thinking, working, and communicating—for example, through giftedness, neurodiversity, or cultural influences. She previously worked for many years as a teacher, trainer, and specialist in interpersonal dynamics, and now brings her educational experience to bear in effective leadership coaching and sustainable team development.

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Advancing AI Integration at UNIQA: A Future Focus

Advancing AI Integration at UNIQA: A Future Focus

by Melanie Holzner | Dec 4, 2023 | Customer Story, Leadership and AI, Leadership in the digital transformation | 0 comments

Advancing AI Integration at UNIQA: A Future Focus

Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article!

Advancing AI Integration at UNIQA: A Future Focus

Iris Brachmaier, Group Chief People Officer of UNIQA Insurance Group AG since August 2023 and therefore responsible for international HR, provides insights into the company’s groundbreaking transformation up to 2025 in an interview with our colleague Melanie Holzner. The focus is on the vision of using artificial intelligence (AI) not only to become the most attractive employer in the industry but also to revolutionize the employee experience. The planned talent intelligence platform, powered entirely by AI, will unite all HR standards and processes and innovatively redesign employee development, talent management, and recruiting.

Interface Between Person and Machine

The interview highlights not only the technological aspects but also the ethical and data protection-compliant measures that UNIQA is taking in this AI-driven future. Melanie learned from Iris Brachmaier how UNIQA shapes the interface between person and machine and ensures that employees are at the center of this HR innovation.

How is UNIQA Dealing with the Opportunities and Challenges of Artificial Intelligence (AI)?

We want to become the most attractive employer in our industry by 2025. To achieve this goal, we must also be able to offer the appropriate employee experience throughout the Group. We have therefore identified areas for action: we want to support employees in their career planning and career steps, provide feedback and performance management frameworks, and create a learning experience offering. At the same time, we are investing heavily in people and talent development. The people processes are being revised internationally and standardized. All standards and processes are to be mapped in systems.

The Talent Intelligence Platform

These systems will be combined in a so-called Talent Intelligence Platform, which is 100% powered by AI. This means that UNIQA employees are offered a platform with the vision that they can, for example, develop from claims handler to HR expert.

So you join the platform. It knows exactly who you are and what skills you have from LinkedIn profiles, CVs, or other information in the company. The artificial intelligence compares your current skills with those required for your future role and automatically recognizes where the gap is.

Appropriate development measures are required to close this gap. Possible and suitable measures are then drawn from the Learning Management System by the Talent Intelligence Platform. Training, mentoring, or coaching is also suggested for employees who want to advance their careers.

 

Artificial Intelligence

AI-driven talent management and recruiting

At the same time, we integrate the feedback and target-setting process as well as recruiting into this platform. We not only focus on the employee experience but also the candidate experience, because we want to bring the right employees into the company at the right time. The entire topic of talent acquisition and onboarding is therefore managed very automatically via AI. It starts with job descriptions being created via the system: You can arrange interviews automatically through artificial intelligence. It also provides the interview documents.

Our vision

We may even go so far that the first interview is no longer conducted by recruiters themselves, but is controlled by the platform. There will then be a human touch in the personal touchpoints. That is our vision, and we will have implemented it in the next two years. This certainly means a completely different way of working for the HR function, because a lot of things are fully automated. At the same time, however, it also allows the function to concentrate on the really important tasks, as many administrative tasks are automated.

The human side

It is also about emphasizing the human side: There needs to be a balanced relationship between person and machine, with the human always being at the forefront and the one who can positively influence the view, sensitivity, and employee experience. The tools and artificial intelligence are a support for us to have the capacity to take intensive care of our employees.

Have measures been taken so far to prepare employees for the use of AI and to ensure that they accept these technologies?

There is an accompanying comprehensive change management and transformation program. These processes and tools are being developed and selected across all our teams and functions. We have a communication plan in which we communicate a lot so that all employees in the HR function know what to expect. Nevertheless, it’s human nature to ask what this means for you personally when faced with such a big change.

A whole new IT landscape

There is certainly a lot of uncertainty, as the leap is huge. We are moving from a very basic IT landscape to something completely new and modern, skipping some steps that other companies may have already taken. This transformation is therefore accompanied by a dedicated project stream that is exclusively concerned with ensuring that employees are on board. Everyone should know what we are doing, they should be involved in the projects, select the systems, and experience first-hand what this new world can look like. We have change ambassadors, sounding boards, and many other ways for employees to provide anonymous feedback. Personally, it is also important to me to pick up the employees and be close to them so as not to create excessive demands and uncertainty.

The 5 most important soft skills for leaders in the age of AI

Is UNIQA taking measures to act ethically and in compliance with data protection regulations?

Yes, absolutely, we are already doing that. We are one hundred percent GDPR-compliant, and when selecting these systems, we check together with our data protection officers, Legal, Compliance, and, of course, IT Security how the data is processed, where it is stored, and what happens to the data.

We ensure that there are deletion routines for applicant data, as it is stipulated that this data may not be stored indefinitely, although such platforms generally offer this option. We analyze where the data is processed and whether this takes place within Europe. This is a key criterion when selecting such platforms.

What is UNIQA’s general attitude towards AI? How open is the corporate culture to the use of AI?

We are experimenting in various areas, and our IT department ultimately set up a so-called Center of Excellence team that deals with the use of artificial intelligence in the company. The topic of customer service is now also strongly driven by AI in our business model. We use chatbots to process claims and customer inquiries, which is now highly automated and involves a lot of artificial intelligence.

However, even in the larger corporate context, this is a step-by-step preparation of our employees for this changing world and changing way of working, including in our core business functions. This is another part of the HR function to accompany this business transformation. Just as we are doing for HR employees, this is also happening for employees in other parts of the company.

On the road to the future: AI integration and employee development at UNIQA

The culture is undergoing a development process, and we have our own Culture Office that is working intensively to ensure that these new approaches are also incorporated into the corporate culture. It is important to us that people are always at the forefront, as I said earlier: People, machines, and interaction are important, but ultimately people come before machines. This is also anchored in our corporate culture, which is why we are determined to involve all of our employees accordingly and take them along with us.

The common path with our employees

Within the company, we have identified which future skills we need, and these are the ones we currently have across various job families. We believe that we can deliver 85-90% of future skills through training. This means that we will simply develop our employees and take them on the journey. So there is not such a great need to hire new employees externally. This is also a statement to our employees – that we are happy to have them and are absolutely convinced that we can go this way together with them. We do everything we can to ensure that they develop the necessary skills.

Conclusion – a living promise for a promising future

UNIQA’s ambitious steps towards an AI-driven HR future not only demonstrate a pioneering technological spirit, but also a clear commitment to employees. The company’s emphasized openness to change, ethical conduct and active involvement through comprehensive change management make it clear that UNIQA is not only pointing the way to the future, but also ensuring that all employees can help shape this path.

In this transformation process, UNIQA is not only proving to be a pioneer in AI-based innovation, but also an advocate of a working world in which the strengths of person and machine are in harmony – a vivid promise for a promising future.

Iris Brachmaier

Iris Brachmaier

Group Chief People Officer of UNIQA Insurance Group

Iris Brachmaier has been Group Chief People Officer of the UNIQA Group since August 1, 2023. She is responsible for Group HR, Culture, Diversity & Inclusion in 18 countries. Before joining UNIQA, Iris Brachmaier held various top management positions in the Automotive, Paper & Packaging and IT sectors. As Vice President Corporate Development & Group HR at the global GG Group, she was responsible for strategy, ESG, organizational development and HR.
Her current focus is on the development and implementation of people strategy, digital transformation and organizational design as well as employee experience and leadership effectiveness.

  • LinkedIn
Melanie Holzner

Melanie Holzner

Junior L&D Consultant

Melanie started at MDI in 2021 as a project manager and supported clients in organizing leadership trainings. Since the beginning of 2023, she has been working as a Junior Learning & Development Consultant and designs tailor-made, sustainable training programs for her clients. Melanie attaches great importance to the highest quality and continuously strives to make a sustainable contribution to the development of leaders and thus to an improved world.

Since joining MDI, UNIQA Insurance Group AG has been one of her long-standing clients. In an interview with international HR leader Iris Brachmaier, she discusses the use of AI in HR at UNIQA.

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Recap: This was the L&D Summer at MDI

Recap: This was the L&D Summer at MDI

by Iris Burner | Oct 3, 2023 | Leadership Impact, MDI Inside, Short Knowledge Bits | 0 comments

Recap: This was the L&D summer at MDI

Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.

Recap: This was the L&D summer at MDI

Summer at MDI is not only the time to relax from the heat and the stress of everyday life but also the time to get educated and gain new inspiration. This July, two of our MDI colleagues experienced an enriching educational journey at the Metaforum Summer Camp in Italy.

Read this blog post to learn about their experiences and get inspired!

Congress of Diversity and Practice

Iris, one of our team members, had the opportunity to participate in the “Congress of Diversity and Practice“, a two-day event that combined knowledge and practical experience in a unique way. The congress offered a selection of about 20 workshops, from which the participants could choose 6.

The main focus was on actively experiencing different workshop formats. From interactive discussions to practical exercises, there were numerous opportunities to absorb new knowledge and integrate it into one’s own work.

Metaforum

From resilience to sustainability

Workshops covered a variety of exciting topics, including resilience, mindfulness, and sustainability. Participants had the opportunity to try out methods such as Dynamic Facilitation and Lego Serious Play, which challenged their problem-solving and communication skills in new ways.

These hands-on approaches allowed participants to unleash their creative potential and develop innovative solutions.

More than a learning event

But the congress was much more than just a learning event. The atmosphere was characterized by openness and cooperation. The joint lunch and dinner offered the perfect opportunity to exchange ideas with colleagues from other companies and departments.

At the various evening events, it was possible to make valuable contacts in a relaxed atmosphere and to benefit from the experiences of others. The congress took place in an idyllic monastery near Padua, surrounded by picturesque vineyards.

This environment was not only inspiring but also created a calm and concentrated learning atmosphere. Participants were able to enjoy the beauty of the surroundings while giving free rein to their creativity and willingness to learn.

4 Arten der Resilienz

A broadening of our horizons

The Metaforum Summer Camp and the “Congress of Diversity and Practice” have not only enriched the personal and professional development of our MDI colleagues but also helped to move our company forward.

The new insights and ideas they brought back from Italy will undoubtedly help improve our L&D initiatives and expand the diversity of our offerings.

Conclusion

Overall, the L&D Summer at MDI this year was a resounding success. It demonstrated once again how important continuous education and sharing of knowledge and experiences are to our success.

We are excited to see how the fresh ideas and impressions from Italy will shape our future projects and look forward to more inspiring summers at MDI.

Iris Burner

Iris Burner

L&D Consultant

Since 2022, Iris has been an L&D Consultant at MDI, supporting leaders and organisations worldwide in personal development and creating tailored training programs. She values the personal learning experience and ensures clients benefit from valuable insights. With a background in adult education and professional experience in a renowned corporation, Iris has a comprehensive understanding of company needs and develops customized solutions for sustainable development and growth.

 

Together with other L&D consultants, Iris contributed to our MDI whitepaper and shared her experiences with PORR.

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The 5 most important soft skills for leaders in the age of AI

The 5 most important soft skills for leaders in the age of AI

by Jana Wölfl | Sep 29, 2023 | Impuls series, Leadership and AI, Leadership Tips | 0 comments

The 5 most important soft skills for leaders in the age of AI

Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.

The 5 most important soft skills for leaders in the age of AI

In times where artificial intelligence knows no boundaries and numerous programs can seemingly replace any work, leaders are placing more and more value on so-called soft management skills.

In this blog post, you will learn what exactly we mean by this and why soft management skills are indispensable, especially in the context of artificial intelligence. However, if you want to learn more about the basics of artificial intelligence, you can read the first blog post of our AI series here.

Hard vs. soft management skills

While hard management skills focus more on actually doing the job, e.g. dealing with data, managing and analyzing projects, and allocating budget, soft skills are mainly about the human aspect of leadership.

Thus, it is more about empathy, cohesion, transparent communication, etc., which means that leaders should pay more attention to social interaction with their employees. While both areas of leadership are equally relevant, there is one important factor that differentiates them:

Artificial intelligence can replace the hard aspects of leadership, but not the “soft” ones.

Especially in the aforementioned areas – i.e., data analysis and management, forecasting and budgeting – but also in project management, marketing, and HR, there are now quite a few programs that significantly simplify a leader’s tasks and make them more efficient. 

While artificial intelligence can save us some work, it cannot replace the human aspect. So the more AI takes over these technical tasks, the more important it is for leaders to focus on soft skills.

The 5 most important soft skills for leaders in the age of AI

The 5 most important soft skills for leaders in the age of AI

Of course, there is a wide range of relevant soft skills that you should apply as a leader in your everyday work. Here we present the 5 most essential ones.

1. Transparent communication

As a leader, you should be able to talk openly and honestly with your employees about internal and external topics. Also, in the context of artificial intelligence, it is important to clearly communicate to your employees where AI will be used and how your work structures will now change.

You can find more about Transparent Communication in Gunther Fürstberger’s book “Winning Commitment as a Lateral Leader” in the chapter “The Communicator and the Three Commitment Steps”.

2. Empathy and social understanding

Especially in times where roles in the company are changing rapidly and new programs and devices are constantly being introduced, it is important to be able to empathize with your employees and also understand what they need.

Because in the end, of course, it’s not just about your vision as a leader, but also about making sure your employees feel comfortable with the move to artificially intelligent programs and that any concerns about the issue can be listened to and addressed as far as possible.

More on how to boost your empathy in this article.

3. Adaptability

As a leader, you should be constantly learning about new programs and technologies to stay current. It is important not to be afraid of these changes and adapt to them as soon as possible.

soft skills

4. Awareness of cultural and gender differences

The use of artificial intelligence varies from culture to culture, which you should be especially aware of when working with other countries. Also, there is a large gender gap in the tech industry, and some AI algorithms harbor unintended biases and gender stereotypes.

Being aware of these factors can help you be mindful of the inclusive use of artificially intelligent programs.

You can read more about this topic in this article.

5. Critical thinking

While AI programs can handle some of our routine tasks, their flawless problem-solving is not guaranteed. Therefore, it is up to you as a leader to review the programs’ solutions and critically question whether they have actually handled the problem ideally.

In this article, you will find tips on how to improve your critical thinking.

Conclusion

Especially now that artificial intelligence can take over more and more tasks and facilitate processes, it is important for leaders to strengthen and develop their soft skills. Thus, a smooth transition to AI programs can succeed not only for you but also for your team and the entire organization.

Jana Wölfl

Jana Wölfl

Marketing Assistant

Jana Wölfl works at MDI as a marketing assistant and writes blog posts for our site in addition to her studies at Leiden University.

She also works for SDI and supports us with writing content there as well.

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Promoting Cohesion and Retaining Talent: Leadership in Focus

Prefer to listen to the article? Click below to access our AI speech-generated audio. However, if you want to read it as usual, keep scrolling.

Promoting Cohesion and Retaining Talent: Leadership in Focus

In a changing world of work, where motivation and employee retention are crucial, leaders are increasingly in the spotlight. Current statistics send alarming signals: 60% of leaders receive no leadership development at all. Gallup’s “State of the Global Workplace” report highlights the urgency of this problem.

Learn with this article how targeted leadership development can strengthen cohesion and serve as a key to retaining and motivating talent.

The motivation of European employees is in danger

People lack recognition for their performance. Much emphasis is placed on employer branding and new recruiting strategies – but what can leaders use to retain and motivate employees over the long term?

The “State of the Global Workplace” report by Gallup (June 2023) confirms this lack of motivation, which many HR managers suspected. Only a small number of employees show a real commitment to their work, colleagues, or supervisors.

Most respondents merely perform their duties and see their job as a means to an end. Worryingly, 72% of these people would change jobs given a better opportunity.

In Austria, only one in 10 employees are motivated on the job and feel a strong connection to the company. These employees feel valued by their direct supervisors and are satisfied in the team environment. They are also willing to go the “extra mile,” which is important in most companies.

More recognition and flexibility

Our goal for the future, at least according to Gallup, should be to support this specific group of employees in the company. As quickly as you can lose them, turning them into loyal employees would in principle be possible.

Small changes are often enough, such as

  • increased recognition
  • more flexibility
  • confidence in their abilities
  • or the expansion of a clearly defined scope for action and decision-making.

Jon Clifton, CEO of Gallup, sums it up:

“To address the challenges of our time, we need to change the way we lead people.”

Promoting Cohesion and Retaining Talent

Leadership in focus

This is a clear message that is not only directed at HR departments but above all at leaders. Both the times and the nature of leadership are changing and require new requirements and approaches. This does not necessarily mean that previous approaches were bad.

Nevertheless, we should think about how to respond to the new realities of our time. The COVID-19 pandemic has woken people up – not only to digitalization but also to their own work-life balance.

Developing a culture of belonging

The question that now arises is how companies are able, despite growing flexibility in the form of home offices, new time models, etc., to establish a culture that creates a sense of connection and belonging despite partial physical distance.

While corporate culture is often shaped by top management, it emerges and develops in completely different places. Each team, each department, and even each division shapes its own culture. This often reflects the values of the company, but not always.

What is the reason for this? Leadership!

Employees are not motivated because of the awesomeness of the company they work for. The main reason is a well-functioning and stable team. The leader is responsible for this. And this is exactly where the starting point lies.

60% of leaders do not receive leadership development.

Individuals are often promoted into leadership positions without receiving adequate experience or training – a phenomenon known as the “Peter Principle.” These practices lead to competency gaps and tolerate poor leadership, which in turn can lead to high employee turnover.

Although there is obviously harmful leadership behavior, there is often no intervention, possibly due to relationships with top management or perceived expertise.

Promoting Cohesion and Retaining Talent

The time for tolerating bad leadership is over

This neglect has long-term negative effects on the company. It’s time to stop tolerating bad leadership. Two main ways that corporate culture is slowly decomposing are rewarding toxic team members and self-centered leaders.

Successful company cultures rely on collaboration and encouragement rather than selfish approaches. Employees with excessive egos appropriate success and discourage talented colleagues. By tolerating this harmful behavior, team dynamics are undermined.

In order to strengthen a sense of belonging, employee commitment, productivity, and resilience, it is critical to actively address poor leadership. The future requires close monitoring and effective action against this problematic behavior.

The leader is the key to any successful team.

While salary, flexibility, and additional benefits are important, they are not the all-inclusive solution. Even a modern office can’t attract someone if the team climate isn’t right. Debates about work schedules like the 4-day work week should only come to the forefront when the team and leadership are in harmony.

Improve retention:

The most effective way to solidify employee commitment to the company is through effective leadership at the direct level. Contemporary, values-based leadership development is critical.

One-off face-to-face seminars are no longer enough. Continuous support and individual team development are indispensable. Concrete steps such as coaching, empowerment, and servant leadership should be implemented comprehensively. Only in this way can the bond and togetherness in the team be strengthened to achieve successful results together.

 

Tips for strengthening connectedness & belonging in hybrid daily life:

  • Emphasize transparent communication, coaching, and clear goals in a community.
  • Encourage regular sharing, team activities, and projects.
  • Establish a supportive culture of appreciation.
  • Prioritize flexibility and inclusion.
  • Identify and encourage development opportunities.
  • Promote generational understanding.
  • Connect function and purpose (1on1 virtual, face-to-face solutions).
  • Enable digital collaboration.
  • Evaluate and challenge collaboration regularly.
Peter Grabuschnig

Peter Grabuschnig

Trainer, Coach & MDI Partner

Peter is a partner and trainer at MDI, advising major international corporations on implementing hybrid work policies and building a hybrid work and leadership culture.

He is considered an expert in training design. With his Webinar Guru Framework he has developed a tool that helps to design training content for successful and activating virtual learning.

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