Mountain affair – Evaluating training needs and planning reasonably
At the beginning of any measure there is always a certain pain point – Department X isn’t efficient. Our team has problems with personal customer support. – and soon you hear “We need a training!”. Therefore training suppliers get instructed, topics get approved and dates get confirmed. Hardly anyone is asking: Is it really the training we need? What do we de facto need to reach our goals? A possible answer with our mountain impulse.